NeweggReviews 922

They do not honor tax exemption certificates as they should. Every time I shop I have to upload a new one and they still charge tax. This time they refused to refund the tax and provided a partial refund for a return. My last order had to be returned because the projector lamp ordered did not work. Shady shady shady.

I ordered a camera security system. The order hadn't shipped for almost a week so I called them. They said the order was lost and they would cancel the order. I reordered the same item. Then I get an email stating that the cancellation was voided because the item had been delivered. Amazing since it hadn't shipped yet!
We now have 2 orders and they won't cancel the 2nd order and move on by shipping that order also. That order is never delivered and UPS returns it to it's origin and receives a signed confirmation. Newegg doesn't initiate a refund until I call later to find why. Now 10 more days later, no refund and receive an email saying I need to request a return shipping ticket.
They are comparable with trying to make sense with a door knob. This forces me to dispute the charges with the credit card company. The number of emails, phone calls, and all the time involved with this mess makes purchasing anywhere else a bargain.

I purchased a refurbished ABS Master Gaming PC through the NewEgg website. After four hours of usage some noticeable problems emerged. Turns out memory and drive are faulty (per local PC repair shop) BUT Newegg won't honor return policy because it was sold by "a different vendor." This is shady business practice, so beware both of refurbished machines but also the concealed way in which "outside" vendors sell within NewEgg website.

Now I am stuck with having to fix a damaged PC.

The 1 compulsory star is 1 too many. 4 years after having bought a 5-year-warranty data-storage card from them, I found it failed and asked them for remedy. Since they didn't reply, I complained through BBB. Newegg remained silent. After BBB closed the case, I looked Newegg up (stupidly too late) to find them rated "F" with BBB. Don't make my mistake yourself! Buy elsewhere!

I purchased a desktop computer during a cyber week sale and when I received it, it was had a bad gpu. I sent it in to be replaced or repaired. They decide to refund me instead without contacting me first. This ruined any chance for me to get the cyber week sales from any company for an entire year. If I knew ahead of time or if they checked to make sure the computer worked before they sold it, I could have easily bought another pc from them or a different store to take advantage of the year end sales, but what they did ruined this. I feel cheated.

I finally got my order after a month of waiting. I ordered memory for an older laptop. They apparently sent me what they felt like sending me instead of the CORRECT PARTS! I will never do business with these clowns again and suggest you take heed and go somewhere else for your purchases. The parts I ordered from THEIR SITE were the parts listed as "Crucial" The parts they decided to send me were Samsung and they were completely wrong. Wrong physical size, wrong pins, wrong memory. WRONG WRONG WRONG! They didn't even try! After waiting an entire month. Of course you cannot call them and I have contacted them twice through their website but I they have not responded! These people SUCK!

I discovered Newegg just offers a site for actual sellers to offer their products. Perhaps they do ofer their own products but who knows. Their customer service is pathetic and they do not offer assistance with items purchased through their service. Please be aware...
I purchased a computer from them only to discover it is actually is sold by a Chinese company in Hong Kong. DHL was the shipper. After an extended shipping period, DHL advised they were unable to deliver the product due to "weather related traffic delays." Fortunantly I had been sent a link to a real time map of the DHL delivery progress. They made a delivery in a town about halfway between Houston, Texas and my home then turned around and returned to Houston making deliveries along the way. There was no inclement weather nor traffic issues anywhere in the area. Now, Newegg has washed their hands, The Chinese company is clueless and DHL just says it's "on a truck for delivery or in the warehouse." Pathetic.

Make sure you don't need any help, for any part of your order. Because customer care can't do a damn thing, and won't do anything. They're super unhelpful, and will give you another number to call, and then that number will call you back after you left a voicemail bc they didn't answer, JUST to tell you they can't help you.

I wasn't around for a signature and they're attempting one more time, and I wasn't even able to have them hold it at UPS, so I could go pick it up. They refused. I don't understand the BFD about picking something up from the facility. They said the seller requested they NOT hold it there. I missed the delivery by MINUTES, and they weren't able to do a single thing. They couldn't lift the restriction as far as "no holding at UPS", and they couldn't change the delivery address to help me out.

They suck. Never attempt to contact their customer care, you'll just be let down, and angry.

I use to use Newegg and now I find all these horrible reviews, I ordered a SATA to USB drive enclosure that was $39.99, they instead shipped me the cheaper model of a different make and model that cost $22,99. I am currently waiting on a respoce from customer service, however based on the latest reviews of thier CS I am not expecting positive results and don't want to deal with returning and waiting all over again. I rather have a refund and not in store credit and be on may way as a lesson learned consumer! I doubt seriously they will work out this to my satisfaction baed on the horrible reviews I have read. Add 1 more to the lost constomer list. Chapter 11 for Newegg may be in your future. 2 stars for now, but I'll be back when I get a responce from CS

Bought a Cybertron gaming PC, wrong gpu was sent, asked for replacement. Now they refunded the account and Cybertron won't honor the price.

One of the worst experience ever. They accepted my order of Oculus which I bought for my son's Christmas gift. They never shipped the order and never explained what happened. Finally they refunded me after many days and I lots the original deal due to them. Their App, chat feature and phone Customer service, all are terrible from user experience perspective. I wouldn't rely ever on this website to ever order anything something important.

I have ordered all of my computer stuff from here over the past 15 years, but recently it seems that they are having othere sellers on their sight, I ordered some headphones, they were sent to another address, I went on newegg to find the seller and now they are no longer a seller on newegg, this was just a horrible experience and I wouldn't buy anything from them again unless it's coming directly from newegg and not a 3rd party.

Because of an error on their website, my packages were shipped incorrectly.
They first promised then withdrew their offer to make good on the problem. I offered to pay for the shipping myself and they still refused to help. Awful

You just cannot count on them to be honest. If the site has a date on it that you can expect delivery by you are being lied to. Ordered an item on 28 Nov with a delivery date of 01 DEC. Tracking number posted by 29 Nov. New tracking number 02 DEC. 04 Dec and the item has not even shipped and they cannot tell me when I can even expect it. Not the first time it has happened but the most blatantly lied about arrival date. Black Friday deal so now I am forced to wait and hope I get it. They will never get my business again. Spoke with customer service and was offered the option to "Wait and see". Brilliant plan. Cannot even give me an idea of the item's arrival date or when it will even ship.

I bought a gaming PC because it was a good deal on their website, but after my experience here I will never buy another PC online again.

The one they sent me won't even power on, and now they are sold out of replacements for at least 2-3 weeks and with return shipping and replacement shipping, the whole process would take a MONTH from order to getting a computer that actually works.
I could return it and never do business with them again, but of course now the Cyber Monday deals are over so I won't find a comparable deal to what I got.

This left a very bad taste in my mouth and next time I need a PC, I'm just going to the Best Buy across the street from my house instead of wasting time with this online shop.

Really poor customer service and attention to customer I will never buy anything there. They sent an email saying my credit card was denied (never happen ever before) and so I reorder with another credit card but both got charged... really upset, then to return the device they charged me 16$

Walmart is so much better

On Nov 16/22 I ordered a new laptop from NewEgg, later that day the order was canceled by them for an unknown reason( they would not or could not tell me). I spent 2 hours on the phone with my bank the next day rrying to figure out why. On Nov 18/22 I reordered the laptop again, this time it went thru. I received an email that said the item had shipped. I checked the tracking the next few days and noticed nothing was changing. The final delivery was to be by Canada Post. I called them and was told they have not seen the product at all, they have not scanned the item anywhere. It was supposed to be delivered to th BC postal sorting center then on to me. It's now the 27 of November, nothing has changed on the shipping even I called newegg and told them of the issues. I was told that if I wanted a report filed on the missing item, it would be 7-10 days for a shipping investigation and if successful it would be another 7-10 days to get a refund or another laptop shipped out. So they know they lost it and want me to wait another 20 days tobget this settled on top of the 10 days already on the books for this failure. Beware this could be you, look into them, failure on the BBB as well as numerous other sites. I guess I should have checked into them better. It's pretty bad they can rip people off like this. They have my $3300 bucks and I have 20 more days left to do my computer work on nothing. One more day and it's going to be Visa charge back. BEWARE.

I just purchased a $670 gpu on Black Friday. The website indicated it was in stock. After I made the purchase they held my funds and said it wasn't in stock. Now I don't even have the option to purchase another since my bank account has the funds on hold. Now I miss out on a once a year timeframe of deals. They did not offer me any options of replacement cards, or anything. Just wait. SO FRUSTRATING.