NeweggReviews 922

Unfortunately you can not trust their sales events. The prices will fluctuate and you can never truly know if you are getting the best deal. You can purchase something one day and the next day during the SAME sale, it will be $40 or $80 bucks cheaper. If it was a different sale, or if I bought it when there wasn't a sale and then there was; that's all a different story, but doing it during the same sale without any notice of prices fluctuating is unacceptable. They would not credit me the difference and made me jump through hoops to return the product.

I have only been using Newegg for the past year to build and upgrade a pc. Every product I order is always at an extremely good price. They are always extremely fast when it comes to shipping and everything is packaged properly to make sure nothing moves around in transit. I had literally ordered an SSD and RAM sticks yesterday and received them today before 12 noon. I had chosen the economy shipping expecting delivery sometime next week considering the upcoming holiday, but the following day has me even more impressed. These people at Newegg have a great grasp of customer service and they will continue to have my business for quite a while.

I ordered a JBL Cinema Base 2.2 on October 1. Shipping was to be free, they charged $10. Got shipping refunded. Recieved item, it was used and defective. Received RMA and returned it. Newegg said return was incomplete. Took 2 days but finally got someone to look in the box and verify accesories were actually there. Refund was finally authorized on October 12. I never received the refund. Newegg says they can see on their end that the refund was never issued. Newegg sent me $20 for my concerns. I'm out $139.73. (Minus the $20 discount coupon in case I'm ever dumb enough to shop there again)

I've been ordering from Newegg for a good ten years. A handful of times my order didn't go as planned and Newegg has always taken care of me. One time I just plain ol' ordered the wrong thing. By the time I realized it, it had already shipped. Called the support team and told me to just send it back and credited me for the entire amount of my purchase.
Twice I when I had issues with an order Newegg had stepped up and took care of the problem. Once it was my fault and they gave me a credit anyway. I only order my PC components and related parts form them, and have never used their newer home related pages or their 3rd party sellers so I can't comment on that. But if it is sold by Newegg directly, then you can't go wrong. They have online chat and telephone support and neither one of these is hard to find if you have a problem. Most of the time their prices are better or at least comparable to others, but honestly; don't mind paying a bit more for their support and my piece of mind. My experiences with Newegg have been nothing but top notch.

Newegg sold me a DT CyberPower PC Gamer Ultra 2204W10 preloaded computer with parts that started failing within six months (memory stick) and finished failing at eleven months (complete hard drive failure). I lost data, time, and money. For the duration of these issues, I spent months of my own time diagnosing the strange issues I was seeing - blue screens, UI hangs, 30 minute boot times, etc. This is from a computer that was supposed to come preloaded and fully functioning out of the box. When contacted for a refund, Newegg's answer was that 30 days had passed and no credit or refund would be possible. They instructed I contact the manufacturer for replacement parts.

The thing is, I had already contacted the manufacturer for replacement parts. After months of diagnosing the computer, replacing the memory stick on my own dime, recovering lost data, etc., the manufacturer took weeks to send me a replacement hard drive. Then the hard drive was blank with no boot tools. Im currently waiting for the boot tools. I've now spent months without a useable computer.

So to recap, Newegg sold me a defective computer. I worked with the the manufacturer to try to get it taken care of and instead spent months over the past year without a useable computer. When contacted, Newegg did the usual "it's past 30 days and we couldn't care less," that I've since discovered is their business model - sell defective products and hope they don't fail within 30 days. As of writing, I still do not have the items I need to fix the defective computer Newegg sold me.

I just want what I paid for. I paid for a fully-functioning computer. I received a trap that, twelve months later, is still sucking up my time, effort, and money after their "customer service." Buyer beware.

-Brian

Purchased 2 IPhones for my kids. Both were supposed to be 16GB, but my daughters was an 8GB. Next, after 70 days my sons reset or stopped working, ITunes and Verizon said its the phone that needs a repair. NewEgg pretty much said 'Sorry, only 30 day guarantee. So much for 'We hope you had a good experience and we will try to help you out'. I would never buy from them again, unless you want to get a phone every 30 days.No support whatsoever!

Do not order from Newegg. You will just end up wasting your time. I placed an order in August only to have the order cancelled on 8/30 because the shipping address did not match my billing address. How do they survive as a business? Don't they have customers who ship gifts to others? I called Customer Service on 8/31 and resolved the issue. They offered to pay half of the expedited shipping fee. I agreed and the product was supposed to be expedited and processed the next day. It's 2 weeks later and I still do not have product. I called today to check on the status to find that the order was cancelled on 9/1. We never received any notification of the order cancellation. Now, they indicated that they've fixed the billing issue and can process the order for the 3rd time but the product is now no longer available and is on backorder. THanks for nothing NewEgg.

I have been shopping at newegg.com for about 5-6 months. I was looking to buy a new laptop when i decided to build a new desk top. I applied for a credit card and received a card instantly, i was able to use it a short time later. The first night i bought a few things for my new computer. Within a few days i had everything ordered and some extra's.
The shipping is normally free and fast. You can spend a few dollars more to have your order rushed out, most times it will ship the next day. Depending on where you live, you should get it in about 2-3 days. Unless you bought cheap stuff coming from china. You might have saved a few dollars, but now you have to wait 2-3 weeks or longer for your stuff to be delivered. 7-10 days on the cargo ship and up to 30 days in customs. Every once in a while, something will get stuck in customs for 45-60 days. It doesn't happen often, that i know of, but it does happen.
Anyway, newegg.com have great prices and daily specials going on every day with different items on sale each day.
I end up maxing 2 credit cards at new egg. They have so much cool stuff. And you can find them on eBay