NeweggReviews 922

My wife and I bought a MSI computer for our business. The computer was defective as the HDMI, USB and other ports did not work. After numerous conversations and several emails with different people, including a Supervisor, Max Rivera, they refused to accept our return, even though we returned the laptop before the 30 days period.

Since we have all the proper documentation, including email, chats transcripts, and proof of mailing, we are on the process of filling a complain with the Attorney General and taking the proper legal actions against this company.

Save yourself the trouble, and do not buy anything from this company!

On 04/28/2018 I Paid $29.99 for ICloud Removal on an iPad I purchased. On 04/29 received the IMEI verification and was told that would receive the unlock within 1-4 weeks.

Date: 2018-04-28
Order ID: *******321
Gateway Transaction ID: *******N*******
Response received from Apple Server Regarding your iCloud Removal:
IPad 2 16GB Black
IMEI: **************
Serial: DQTG47T0DFJ1
Replaced by Apple: No
SIM Lock: Unlocked
Find My iPhone ON
ICloud Activation Lock Removal - Eligible - Not Instant
Status - Lost or Stolen

Here it is, 06/15/2018 and have not heard a word from them. Despite numerous emails sent to them requesting the information. They are a scam.

I have requested refund and still nothing so have not other choice but to report it as fraud to both the bank and the FCC since it is an online sale.

DO NOT USE THEM!

A. K. Risso

NewEgg didn't want refund money to my PayPal Account.

I made purchased on eBay store NewEgg May 16,2018. In some hours I received email from *******@newegg.com - Newegg - Order Cancellation Verification Issue
I check eBay and PayPal - eBay order still not cancelled and PayPal still not refunded.
I called NewEgg - they answered that money was refunded to my PayPal. But it's lie.
I called eBay and after PayPal. They told me that if seller cancelled purchased he should refund money right now and cancel eBay purchase of course.

After I called NewEgg again - no help. Only in some hours I received on eBay case closing purchase. But I can accept it because of eBay notice: You should only accept the cancellation request if you haven't paid yet or you've already received your refund from the seller. If you haven't received your refund.

I called PayPal again they told me that I should open PayPal dispute to resolve this problem.

Absolutely inadequate shop. Waste money and time. Didn't want refund money to my PayPal Account.

Been Buying stuff from Newegg for 20 some years - The "Computer shopper"- days. But yea - Just bought a NUC and it fried out my SSD (Both bought at Newegg) I didn't save the paperwork and box for the SSD - I Returned both items - No box for the SSd so they are sending the broken thing back - I have to hassle with Samsung now. Will be using newegg as a price matcher with other companies. I bought plenty from Newegg - other price match so not to bad. Just not going to shop as much there any more. China had Bangood.com and gearbest.com for plenty stuff B&H, Ratuken, amazon, superbiiz & Best buy Price matches -

Twice in the past few months I've had a marketplace seller cancel my order 3 days after it was placed. Both times they claimed the order was "out of stock". I suspect that they have no stock at all and try to place an order somewhere else to fulfill orders, if they can't, then they cancel.

I tried to place feedback for the merchant, but was unable to because Newegg doesn't allow feedback if the purchase wasn't completed, so there's no way to warn other buyers. I opened a chat session with customer support, but the service rep just reiterated the policy of not allowing merchant reviews if the purchase wasn't completed.

I used to be a dedicated Newegg customer, but am unlikely to return as a customer.

I have been a long time newegg advocate and have been purchasing my electronics there for about 10 years. Up until recently, my experience had been unparalleled as the best online marketplace for consumer electronics. But it seems that in recent years, all that has changed. What was once the most helpful customer service is now slow and unhelpful. What once was a quick and painless chat with a representative now takes over 60 min just to get connected (for both phone and chat window). And after waiting that time, I have even had them hang up on me without warning at the close of business hours. What used to be a simple exchange process for defective items, now takes multiple customer service interactions with ultimately unsatisfactory results. Most recently, after mailing a defective item for a replacement, they sold the last one one day before my item arrived at the processing facility which means that by choosing newegg all that I had to show at the end of 3 weeks was frustration and the knowledge to select a different retailer for future purchases. Take this as a word of warning, newegg is not the company that it once was. They are no longer customer-centric and can no longer guarantee any kind of customer *******@Nicholas, I could not find any way to send a private message through sitejabber. Please advise on an alternative way to get in contact.

I have ordered & used many items over the years from New Egg & in my opinion it is always useful even if you do not buy directly from them because they generally give in great detail about their inventory to give you the best possible information about what your interested in buying. Now days I am more inclined to buy from the eBay shop because I can avoid any extra charges like tax & shipping which is exactly the same price as it is on their site just minus the S/H & tax.

I would recommend New Egg to anyone who has use for what they offer.

I recently bought some case fans from what turned out to be there market place. The fans needed splitter so I bought that. The splitter was for 4 fans which I need so I went back to order 2 more fans and it said out of stock. I called their customer service and they told me it was market place so they had no idea when they would be getting more. I tried to cancel the splitter and their website would not let me. So long story short Ive had 2 days of calls fighting to get restocking fees removed and trying to talk to a manager they keep making excuses. They apparently dont want my business. They still owe me for the fans which I have already sent back. I dont think I will buy anything from them again. If I have a problem I want solutions not excuses

So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere near on time. (3) If I no longer want the TV trying to be delivered a month later, I must pay all the shipping charges.

Absolutely ZERO customer service. I'm really shocked. There are some very good reputable online retailers out there, I'm never doing business with Newegg again.