NeweggReviews 922

Newegg.com is committing fraud accross state lines when they offer to rush processing and don't bother to get it to fed ex that day and they took my money for next business day and sent it standard. I put aside time to wait for Fed ex. They didn't care. They wanted me to wait another day and then casually refund my shipping money. Nope. I told them to stop that package and refund my money. They refused to do that and no time on when I get it back. So I filed Federal Trade Commission, Attorney General of PA complaints and also BBB, Consumer Affairs. This is absolute fraud. They used to be great but Fed ex even noted they had to fix the label because they screwed up even putting that on my package correctly and it wouldn't scan. These people are losers. I thought they were great and used to recommend them but last two orders mixed up and they still won't fix my keyboard insurance that is put on some charging cables. No one understands me when I told them I bought insurance and they put it on the wrong thing. Again, taking my money, not listening, giving me what they want, take it or leave, we don't care... that is new egg now. I want my money back right now and I am so not taking back the complaints. The things I had to move around to wait for that package today... and I needed that, I fell for your scam. How come you losers can't even put the shipping label on right? LA-OOO-SERS

Now with websites like Amazon offering 2-day free shipping with Prime, I rarely go to Newegg. When I do, I catch myself waiting long periods of time for my parts to arrive seperately.
They have a great, extensive catalog. However, the time you have to wait for parts+ price of shipping+ price of parts not always being the lowest... it seems like a very basic service these days.

So I ordered several electronic parts and the shipping was all over the place. 6 items from 5 different locations ranging from 5 to 11 days before I receive my complete order. A few years ago NewEgg was rock solid on their free "eggsaver" 3 day shipping. I guess that's behind a paywall now through their amazon prime like service. It's a shame that you have to be a member of anything to get decent shipping times. This site fast response and polite customer service but Amazon has that too and fast shipping. I hope you stay relevant enough to compete NewEgg.

Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. Did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! This is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.

I purchased a Hard Drive from Newegg on 7 September, the drive arrives 8 days later DOA. I requested a replacement drive. Newegg then issues a return shipping label using ground service again. Instead of shipping out a new drive once it is confirmed that the shipper had it, they wail until they receive the defective to ship out the new replacement drive. Then Instead of expediting the replacement drive using a faster shipping service they send it out using ground service again. The replacement drive arriving on October 1. Over three weeks to wait for a part to be able to fix a computer for a client, no way I can sustain my business this way. On top of that the drive is advertised and sold with a 5 year warranty, but the manufacturer WDC will not honor the 5 year warranty since the drive is classified as a OEM drive. False advertisement all the way Newegg.

Posted a early review about a horrible buying experience, receiving damaged and defective product from Newegg and only getting excuses with no resolution. They replied saying they would handle it or refund. That is a lie! Do not believe the replies Newegg post. On the phone today with a Rep and manager and the manager not only would not send replacement at same cost but called me a liar and tried to charge me more for the item I already paid for. Then when I told him I was promised it would be expedited for free he again called me a liar. Worse buying experience ever! Total nightmare! DO NOT BUY FROM THIS COMPANY AND DO NOT BELIEVE THEIR REPLIES TO CUSTOMERS!

The platform is pro-seller and anti-buyer. I had an issue where the seller shipped a completely wrong item. Newegg sided with seller and denied my claim. Thanks Heavens that I had Paypal and my Visa credit card in between and they are still working on the case. The outcome is awaited but overall, Newegg did not own any responsibility and closed the case as such. Despite of me having provided with all relevant pictures (right of the time item was received). I will NEVER EVER buy stuff again from newegg.com.

I purchased a couple of items from NewEgg and specifically from one of their seller Fastmedia. They sent the item to the wrong address twice. By this time 3 weeks had gone by and I not longer wanted the items and requested to cancel. A week later they stilled shipped out the item. I returned the items per their request to return to sender. After 2 months they had still not refunded me. Claimed they never got their packages back.
I was very disappointed that NewEgg didn't step up to help me deal with this seller. I felt NewEgg was thaking their side. Finally after 3 months FedEx verified that the items were in fact returned and i finally got a refund. I am just really surprized that NewEgg failed to take care of the issue and will probally do nothing to punish the seller for incompetence. It's too bad, I used to like NewEgg, but will never buy or recommend them in the future.

I purchased a "NIB" Asus ROG Rampage V edition 10 motherboard ($500) on 5/30/18. It was obvious that this was an open box as it was missing things, even the antistatic bag.
The MB was defective (wonder why it was returned in the first place!). I was issued an RMA by Newegg. After returning the MB back to Newegg at my cost, they "rejected" the claim based on a rebate being available. At this time, the rebate was not longer offered. Newegg returned the MB and stated that I had to send the MB to ASUS. 2 weeks later, the MB arrived and now I had to send it off to ASUS at my cost.
As of this writing, I still do not have a MB and I am out $500 thanks to Newegg.
I did file a complaint with the BBB and the AZ Attorney General's office. The BBB has responded, then Newegg stating that they wished I did not take that approach.
All I want is what I paid for. Had Newegg just exchanged the MB, I would not be writing this.