NeweggReviews 922

I've ordered various things from them, never had any problems. Last order was for some RAM. They deliver quite fast. Prices are reasonable also.

DO NOT EVER order from their "marketplace". These vendors simply steal your money, and NewEgg just assists them in the process.

I ordered products shown as in stock from a "vendor" - HotDealz4Less. So right off the bat, my fault, just look at the name of the vendor. Nothing professional there for sure.

They took two weeks to ship a package, and they shipped the cheaper version with a similar part number. After waiting a total of 3 weeks to receive this (keep in mind, could have bought from Amazon and had it in two days!), it took another week to get a return label.

I shipped it back, they received the return in 4 days. It's been two more weeks, and nothing. No refund. I've tried contacting the "vendor" directly, contacting NewEgg through every means possible with the constant "Give us the tracking information and we'll look in to it" followed by days later "Please give the vendor more time to process your return". ARE YOU SERIOUS? These people stole my money a month and a half ago, I've never been shipped the product I ordered, they received the wrong items they shipped me back almost 2 weeks ago. What could possible be the rationale that they need more time to process the return?

NEVER, I mean N-E-V-E-R again. If NewEgg was the last place on earth left to buy a product, I'd live without. They will never receive another penny of my business.

BUYER BEWARE! Look at the reviews here, I'm far from alone in this experience of absolutely ABYSMAL customer treatment.

Newegg is my go-to source to build custom systems and where I got all parts for my Debian server. Generous rebates combined with Premier and cashback, I get the best value of computer parts. On Amazon I barely can earn cashback.

First time customer. I ordered tires (for a good price) on 1/8/18. The tires were supposed to be shipped in 1-3 days. Today was 3 days but they have not been shipped. I have tried to chat with Customer Service but always start with at least 30 people in front of me then somehow always end up getting disconnected before it's my turn. Tried texting repeatedly but never received a response. Tried calling repeatedly but can never get through. If my tires aren't going to ship tomorrow at the latest, I want to cancel the sale and have my money refunded!
1/12/18 - I finally managed to chat with someone from Customer Service and they cancelled order. Now I have to wait and see if my payment is refunded

On the 25th of December i ordered a MSI GTX1080 later that night a friend of mine also purchased this card but he got faster shipping i could wait a few weeks no issue anyway a week goes by my friend has his arrive i decide to check up on my order to find that it was still labeled as being packaged i sit for a while and wait for customer service to check on the item and they tell me that it had been shipped on the 25th and that in 2-3 days they would send me shipping information well today i got that shipping update that tells me that the product i ordered was out of stock and that i would be refunded i decide to ask customer service again so i sit in a queue of 60+ poor souls to be told that i was not going to get my order after waiting 15 days and was give a very loose chance that maybe just maybe when it comes back in stock they might give me the discount that i had paid for. The support informed me that there was some kind of error connecting to the warehouse. Utter stupidity to tell me my order was shipped but to then tell me no actually we never sent you anything as we don't have stock can definitely say i will not be using Newegg again.

First time customer. I entered the shipping address correctly, and then they took my Paypal shipping address instead. After multiple phone calls and chat conversations, they first told me to wait for the tracking number to appear (putting it on me to contact them again), then told me they couldn't do anything about it other than wait for it to go into transit, contact them (again!) to recall it, than refund me 3-5 business days later ("if it returns to us"). Meanwhile, on Amazon, I can go through a two minute automated procedure to update shipping address. This company is way behind the curve. I'm not returning and would caution you away from them. If there's another option you can buy from, consider the time you'll waste on customer service should anything go wrong!

Typically I've had good experience but 2 times in a row now is enough for me to not continue to do business with them. They spam your email with supposed deals, often twice daily, making it near impossible to determine when is the right to buy an item. You then trust that they will not continue to undercut their own pricing within the same month but they do and then cite the loopholes in their PriceMatch policy. Warning! Expect to feel ripped off as they continue to lower the prices on your major purchase and fail to understand the customer's aggravation and feelings of betrayal. Bottom line... they got your money and don't care about keeping customers. I purchased a PC and 18 days later they offered the same item for $200 less! Wouldn't budge on adjusting the price and didn't give a rat's butt since soon after the product was sold out. Company has really gone downhill! Stay Away!

Wide selection and fast delivery but bad customer service. Ordered a PC on 10/24/17 for $1299 and on 11/19/17 it went down to $1099. I chatted with customer service and they told me to send it back and to order another the new one at the lower price. They sent me a RMA and call tag and I thought at this point my experience was awesome but then I read that there was a 25% restocking fee which the rep forgot to mention. I called again asking to get some kind of refund and the best they offered was a gift card. I called the next day and spoke with a manager who recited how their price match policy says "only within 14 days" but I reminded her that policy only stated for competitors and not their own merchandise, since this was sold and shipped by Newegg. In the end she wouldn't budge. Then there was the $500 monitor that I bought through Newegg but was shipped by Pixio and had crackling noises, lots of screen clouding, and had issues with the displayport. I asked Newegg for an RMA but never got a response, emailed again never got a response, and finally live chatted with them and they said there would be a restocking fee! I contacted Pixio (BTW they are great) and they said they would replace the monitor for free and said they normally don't do this but they understand how Newegg can be very difficult (how did they read my mind). Overall I got the items I wanted but Newegg's customer service and return policy are very lacking. Next time I will probably go though Amazon or pay the premium and go big box store for the security of returning/exchanging an item and price matching.

I recently purchased a refurbished video card from Newegg. After getting the rest of the parts for my computer and assembling it, I soon discovered it was not functioning correctly and crashing when I tried to run videogames. After some troubleshooting, I verified that the problem was the graphics card. I contacted Newegg and they refused to refund my purchase because it was outside of their 30 day return policy period.
I did not receive the product I paid for (a functioning graphics card) and yet they refuse to allow me to return the product. Terrible customer service and policies. I am now out $180 and I plan on warning everyone away from using Newegg. 0/10 would not recommend to a friend.

I love the huge selection of electronics that this website has.

Their support team is very helpful.