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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I would discourage anybody from ordering from this company. I placed an order on 28 April 2017. When I emailed on 27 May 2017 asking where my order was, I was that delivery takes 7 - 20 days. I pointed out that I had been waiting for 29 days and the response was that I should "kindly wait another two weeks". I refused and requested a refund. The response was exactly the same - "kindly wait another two weeks". I again refused and requested a refund, a request which has been ignored. Absolutely appalling service and should be avoided.
I ordered the same item in two different colours in the same size from this company and they are two different sizes but with the same label sewn in saying they are both medium. They wouldn't refund the 15% first time order diacount that I should have received but didn't. The quality of the clothing is absolutely awful, all loose stitching and horrible materials. I have emailed several times and received replies to some but not all of my emails. The only good point is that they did arrive within a few days which, judging my most reviews here, is a miracle!
Dear Jessica.
Sorry to hear that.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If the item has any quality problem, please feel free to contact us. We will contact the suppliers and improve the quality of the items as well.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Placed an order 15 days ago. No news on delivery. Thankfully I did a small order to test the quality of the service. Never again.
Dear Andrew,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. When your order was shipped, you will receive an email from our system. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I shop with this company before and I would recommend and I shot again with them size spot on the quality of clothes and shoes spot on thanks
I Never received my items and yet rhey are continuing to try to get money grin my PayPal account! NEVER BUY FROM THIS COMPANY! BEWARE! CROOKED!
Dear Kimberly,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Cheap fabrics, advertised as linen, more like tissue paper, keep away.
All sizes are wierd, reading reviews I gave my stuff to charity shop, rather than go through the pain of customer service.
China does not play by the rules!
Dear Anne,
Sorry for the trouble. If the product you have received does not meet the descriptions, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, it tells you the size in inches.
If the item has any quality problem, please feel free to contact us. We will contact the suppliers and improve the quality of the items.
Best regards,
Newchic team.
The shoes that I have ordered came 1 size too big and after long back and force with requests to send to photograph shoes email photo back to them- silence for 4 weeks. I only wanted to exchange for a proper size. I had to involve PayPal in order to resolve it. Now is a tricky part- PayPal will refund money and I have to send shoes back to China. Cost of the shipping is as much as cost of the shoes.
Dear Gregory,
Sorry to hear that.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size of the shoes, it tells you the size in inches.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
However ordered a pair of Pink Shoes, same as previous order size 7. Never got. Talked on line, couldn't understand Sky. Tried to e-mail no e-mail address. I don't think I will order again.
Dear Sondra.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
You can contact us in many ways.
1. email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
Ordered 3 bags, 2 small (about 30 cm and cheap-£7) and 1 large 42 cms and £20. (The large one would hold a laptop)
2 bags came roughly on time, the third had still not arrived a month later, after contacting them I was thanked for not cancelling and after being told to go to my PO and search.(which I did) They sent me another, it is even smaller than the other 2 bags and of no use to me. I therefore wasted over £20 and have a bag that would carry a hamster. Their customer service has obviously not received the 11 emails I sent them! Complete waste of time and money.
Sorry for the trouble.
You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the description, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
Please make sure you have sent the email to the right email address. Email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
Ola fiz uma compra de um chinelo e um sapatinho e nao os recebi e o boleto sera pago dias iniciais do mes de junho e eu presciso trocar o numero pelo do brasil como poço ver isso tentei cancelar para trocar nao consegui
Dear suely,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
You can get the order details on your Newchic account. When your order was shipped, you will receive an email from our system. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Best regards,
Newchic team.
Very happy with my purchases.
The size is perfect.
The material a little different to he pictures but still love the clothes.
Ces la meme chose pour moi placer ma commande mars 2017 nous somme mai 2017 et toujours pas de commande il prenne notre argent mes en retour rien j ai écrit plusieurs fois pas de réponse moi je ne conseil pas cette compagnie a qui que se soi
Numéro de commande *******
Dear johanne.
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your parcel for you.
Best regards,
Newchic team.
VIP quality of costumer service I became at once answer for shiping details. The shoes i have ordered are exactely as shown on the picture and very comfortable
Great communication with questions or concerns. Looking forward to planting the seeds and enjoying the fruits.
Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent material.
I ordered 2 dresses, having checked my measurements against their size chart. One dress was much too long, dragged on the floor, at least 10 inches longer than their description, and the bust was 3 inches wider. The other's sleeves were so long they ended around my knuckles. Their size charts are ridiculous - no way is an "XXL" equivalent to a European size 46. I wasn't happy with the fabric either. I had to send them photos of the dresses with a tape measure to prove their sizes were wrong, and told it's too expensive and lengthy to return them to China, so they offered me a 50% refund and advised me to give the dresses to a friend. I don't have any tall, wide friends with very long arms, so I'll give them to a charity shop and have to write off the 29 euros it has cost me (the other 50% plus postage). I will not be ordering from Newchic again. To be fair, the after-sales service has been good and I have now received the 50% refund.
Dear Sue,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Also we will revise it if the size chart is incorrect.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Ordered product as per their size chart, items recieved not even close to correct size, definitely not up to US sizes or European sizes, way too small. On a positive not the product did appear to be well made, just meant for children not adults. Contacted customer service they initially offered to refund 50% of the total cost, second time the offer went up to 70%!
Dear Walter,
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
The sizes of the shoes are smaller than ordinary. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, it tells you the size in inches.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Great products and great customer service. Order was delayed and Customer service personnel were there very promptly to answer my queries regarding my order.
My package came as it was informed.
Excellent service.
Website is very clear.
The products are good quality.
Ersin Seyhan
This company, for the moment; is a true candidate for America's Rip Off Reports.com. Please understand that as you weave your way through the murky depths of complaints; one might take a sympathetic to the employees doing their very best to ease the complaints of the customers who are giving the bad reviews.
Let's look at these problems from the source. The source being the upper management of NewChic; in general. These folks were recently brand new to this business. They were starving for knowledge. Enter a scheming CEO and VP into the mix who wants to make money at any cost. These semi educated guys and gals have the distinct privilege of training the employees to do things the wrong way. They are, in fact; commended for their accomplishments. The problem is that the employees are doing things the wrong way; thinking that these ways are right. They will never stop doing things the wrong way because they honestly believe that they are doing things the right way because they have been taught that way from upper management. I believe that if a new CEO, VP, and CFO, were interjected into this company who had a passion for customer service, along with paying attention to all of the details that the job required; they could become a great company. It might take some time; but it is doable. The old management would definitely have to be removed for this to work.
Dear Derrick,
Sorry for the trouble.
Asian size is smaller than the American size, but we have measured the items before selling them. The sizes of the items are smaller than ordinary. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
Any questions, please contact us by live chat or [email protected].
Thank you fro your comment. We will consider your suggestion.
Best regards,
Newchic team.
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Dear Sarah,
The delivery time depends on the countries and the shipping methods. Please check here carefully. The parcel usually takes 7-20 business days (weekends and holidays are not included) to be delivered, not 7-20 days. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Best regards,
Newchic team