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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered shoes on the 27th July, today is August 23 and have not received my shoes. I have been give plenty of excuses and promised new delivery date as August 23. NewChic do better or stop doing business.
After the first review in august 2017, I got an automated answer (which was also dated in 2016...) Well, it does not satisfy at all. No answers to the emails I sended, I got them bounced because the adress doesn't exist any more? I'll keep on posting my pooor experiences to warn others not to do bussiness with them, until I have my money refunded.
Dear m，
Some products are very popular, so some of them are out of stock at the moment. We are trying to find more supplier to make sure the stock. Hope you can understand.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
We kindly suggest that you can check your Newchic account, you can get the order details there. Also, if your order status is back order, you can click ''Apply refund'' button on your Newchic account. So you can cancel the order by yourself.
Please make sure you have sent the email to the right email address. Email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Also, you can contact us in other ways. Please check the link. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
After much teeth pulling NewChic accepted that they should provide a full refund. Didn't arrive within the 48 to 72 hours stated and they said another 48 to 72 hours at which point I lodged a dispute in the resolution centre at PayPal. Apparently, NewChic see that as grounds to further delay the refund rather than just paying it. BUYER BEWARE folks!
Dear Tricia,
We kindly suggest that you can check your Newchic account, you can get the order details there.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
If you didn't get the refund, please contact us.
Best regards,
Newchic team.
Thanks for the response NewChic but you have not answered my criticism at - hardly surprising as my main complaint is that you do not listen! My complaint was that items were in stock and mysteriously not in stock within 2 days - why had you not allocated them to me in the first instance? I still do not have a refund and nothing was dispatched. I have been told that I wasn't entitled to a refund of freight (why not), then that the staff member who sent me that email was wrong (obviously). Your staff are poorly trained; your processes simply crap.
Because of my inaccurate address information, my merchandise was not sent to and returned. However, thanks to the enthusiasm and good after-sales service, you have been continuously exchanging information and supporting me. Now I got the goods back. Everything is fine. I am very satisfied with your products and services.
Order # ******* May 22,******* ( Big Size Men Genuine Leather British Style Soft Print Slip On Business Shoe Color khaki, Size: US 10 (our Size: 44)
The shoes did not come close to fitting. I require a 10 6E... There reply: To expensive to return! They wanted me to send pictures of my foot with a ruler to indicate the true size. No response. It took 30 plus days for the order to come in. PayPal only gives 45 days to submit a grievance. I missed the cut off. I guess that the $63.55 is helping the Chinese Government. Suggest that you do not use this web site!
Dear Robert,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can get the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page.
If you have contacted us, please make sure you have sent the email to the right email address. Email address: [email protected] or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
The shoes tend to run small so check your feet size accordingly. The shoes are lovelier than shown in the picture and extremely comfortable. I'm just sorry their size 10 doesn't fit me :( and they don't go any higher in sizes.
My first email with them was because the size I wear in the US must be one size smaller than their sizes. I asked for an exchange, they were wonderful communication with me and helping me to get the right size. I will definitely be shopping their site in the future.
The seeds were here in 3 weeks and they were coming from China. I'm not sure how they will grow since I need to start them inside next year. Very happy to receive them in such a timely manner. Will inform you of growth.
The shoes I purchased were too small, I sent an email and although they don't make shoes in my size they were very kind to resolve the issue.
Ordered THREE pairs of men's beach shorts. Got
An "BACKORDER" status on one pair. They asked if I wanted a refund. TERRIFIED I screwed up after reading all the reviews. FIRST TWO arrived after 4 weeks and the size was PERFECT! Less than a week later the THIRD PAIR arrived! I am PLEASED with the quality, size and PRICE! Shipping (from China) understandably long but that should be expected!
I have used NewChic quite a few times over the last months and always find them extremely helpful it things are not quite right. The packaging and post is as they state a few weeks but they generally keep you notified by tracking.
When I have had a faulty or other problem with an item they respond to my e-mails quickly and efficiently. I have had refunds without any quibble from them.
Will continue to use them as a very satisfied customer
Finally I got my money back. Thank you so much. Got every single penny of Rs. 1830. 00 within 5 days. But please keep the stocks full so that we customers don't have to face problems while shopping or atleast mention below the items that its out of stock.
And please make the delivery services better then I think you guys can really become a competition to other online shopping website.
And ofcourse I have given 5 stars for refunding all my money.
Dear Amina,
Some products are very popular, so some of them are out of stock at the moment. We are trying to find more supplier to make sure the stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
You can contact us in many ways.
E-mail: [email protected] or [email protected] Typical response time is 24 hours
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Please click this link. https://www.newchic.com/Contact-Us-hc10.html You can get the details here.
Best regards,
Newchic team
I ordered a pair of shoes on June 17,2017 and have not received them as of
August 30,2017. I'm not impressed!
Dear Lin,
Sorry for the delay of the item.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
A dress I bought basically fell apart at the seams after washing. When I emailed the company they were more than helpful. They offered me a new dress but the size was out of stock so they offered me a full refund and then processed it.
I love the shoes, fun and cute. And I did not pay close attention to the sizing chart (you need to measure carefully!) and the shoes came slightly too small. I figured that was that, but customer service reached out to me, wanted to try and figure out what was wrong and how it happened, and then fully refunded the purchase price!
I will definitely order from them again!
The shipping may be lost but if that is the case, they return your money. Other things i ordered were on time and good. I would recommend buying from them, the customer service is prompt
I have had nothing but great service. Ordered a pair of shoes which arrived within 10 days of placing the order. Unfortunately I ordered the wrong size and with help of Ashley a correct size was replaced within few week. So thank you Ashley for all your help... you provided great service!
I will definitely use this site again for sure
I order two pair of shoes and they didn't fit. Very good quality. Such a shame my feet are too big because the shoes are beautiful. I will give them to my daughter and I know she will love them. Was extremely happy with customer service. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maggie，
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We can only give you the estimated delivery time. We don't know which day you will receive the parcel.
If you want to receive the item in shorter time, we kindly suggest that you can choose Expedited Shipping as shipping methods. You can receive the item in 5-8 business days after your order was shipped.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.