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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered a pair of nice shoes. I did have a problem, the shoes were the wrong size. I contacted customer support and they refunded my money. Very fast service, very easy and very accommodating.
Alis was totally wonderful in helping me with my packages. The customer service was impecable. Im very happy with the service I received and the products. Thank you Alis.
Very good costumer service and after sale service. Very cooperative. Good respond resent me new item
Thanks Paypal for getting my refund for an item I never received! Took 3 months. Do not order from these crooks!
I ordered 2 pair of boots. Received one pair and other pair was out of stock. They told Paypal that I received my order. Called Paypal today and reopening my case. I am glad I used Paypal or would have no chance at all of getting a refund.
Ordered 3 bras & has been sent 2 different sizes which is significantly different from advertised size chart. The misfit can be identified visually hence no fitting is required.
Requested return which Newchic refuses straight away, citing "hygiene" reason despite products have not been used, Although it was seller's fault, their agent only offer partial refund for keeping the products. They don't care about customers as keeping the money is their main goal.
Please beware that seller's offer no direct email & communication can only be done via their site so you have no records. Possible fake feedback on their products which can only be left via their website thus quarantined & falsified.
Can't reach solution with Newchic & requested Paypal to step in. Buyers beware!
Dear Hans,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
As the return & refund policy showed,
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear. (policy 3. Return Announcement)
Below is the procedures for products with size problem( earrings, lingerie, underwear, swimwear are not included)
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
We suggest you log in the newchic account and go to " contact us" since the problem belongs to after-sale topic in your order. When you come into the submission page, please select the order number showed below and describe your problem. Or you can contact us via live chat.
https://www.newchic.com/Contact-Us-hc10.html Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
I ordered 3 different shades of lipgloss from Miss Young and they are all crap! The colors are way off! They are clearly using pictures of a better quality lipgloss to advertise for their inferior product! Furthermore, two of the tips broke off upon opening! I should have listened to the reviews but I figured everyone should try something at least once. I did and never again! I will NEVER stray from MAC and Sephora again! Gotta be careful with the products you put on your face ladies and SHAME! SHAME! SHAME ON YOU YOU TUBE LADIES advertising for these crappy COMPANIES!
Dear Winsome,
Thanks for your order and we are sorry for the inconvenience.
We are sorry to be informed that the item lipgloss you received in your order is damaged. We have tested every item before it is forwarded to the logistics company.
However, if you received the defective products, could you please send us some photos of it? We would also need to receive some photos of the shipping label and SKU sticker.
1. Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
There is some setback at first because they sent wrong item to me. But they quickly reply and set it right upon receipt of my complaint email. For item that i like to cancel, the refund info email immediately arrive as soon as i cancel order and i can get back my money within one week as per they said. I am very happy. Usually after-online-sales-service is not that efficient. I usually losy my money when my order was not delivered or returned. I am recommending my friends to enjoy shopping with this Newchic website.
It's a really good website and store. I bought many times there and I got exatly what I was waiting for. The service is good and also the prices.
Bought several items off this site. Good quality. Had a mix up on one order - received incorrect item. Was sorted out quickly and effectively. I will continue to shop here.
Truly professional, everything was done as promised. I did not have to worry about anything at all! Recommend them easily to all and will use them again in the future for more purchases.
Horrible service my family ordered me something and they never got it and they had to dispute it on the credit card. They are pissed and so am I! I'd give zero stars if I could!
Dear Samantha.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
This review is regarding customer service only.
I ordered a dress from this company... it didn't arrive, so after several days I emailed the customer service email, to which I didn't receive a reply. Dreading the worst I then read reviews and thought I'd lost my money. Then I contacted them thro Facebook messenger and to my surprise got a response! I was informed that the dress was out of stock, I could either wait for new supplies or have a full refund. I opted for the latter and am now I receipt of a full refund 24hrs later... excellent! Thank you
This site is a couple of guys in Guangzhou China trying to take your money. The sizes are completely off because they are based on Chinese sizes and they expect you to return the non-fitting item to China at your cost - yes return shipping will cost you more than the item. Beware
Dear Bob D.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I placed an order and after the order was placed they sent an email to me for20% off my first order. Well that was a little late. Contacted customer service and asked them to credit me for the coupon. They said they couldn't do that and to use it in next order. Well sorry but this will be my one and only order. Beware of this company.
Dear John M.,
Thanks for your order and we are sorry for the inconvenience.
You will get 20% off coupon after first login on NEWCHIC APP.
To use a coupon, you need to enter the coupon code or choose the coupon in the "coupon" section when you are placing an order on the checkout page. The discount will be deducted from the total order value.
More about coupons, please refer to https://www.newchic.com/help_center/coupons-and-points-faq156.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Some delay at the beginning but reiceivrd the best help. Alessandro mancini. Since you want at least 100 caracter i'll continue in italiano. Problemi perche ho ricevuto il mio ordine in due tempi.
I bought clothes but my package was lost. I got in touch with the customer service and they were very kind and attentive to my problem. They helped me solve it and in the end they decided to send it again. One product was out of stock and they exchanged it for another. Now Im waiting for the new shipment. Im very happy with the service. Thank you very much to the team.
When my order finally arrived, none of them fit, the workmanship was awful, I am 71 and have bought many of these, different manufacturers, different prices and I have never seen such poor quality. How do I return them. It was $55.05 of my hard earned money that paid for this, please get in touch with me. *******@aol.com
Dear Nancy M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1. Product quality issues/ 3. Wrong item
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I bought a shoe from NewChic and it was slightly small. I wrote to their customer service and they asked me my foot length. I took pictures and sent them. Now they are sending me my size. This is best they can do and they did it. Im so impressed with their customer service and will shop again.
Whatever their replies back to people on this site, it is clear that they have no intention of accepting returns or replacements, and do everything they can to obfuscate or block attempts to do so. Please be aware that, despite a bit of a rant below, all my communications with the company were super polite.
I bought a pair of boots which were half a size too large (due to their misleading labeling of sizes). First they insisted that I had to send them a photograph of my foot on a tape measure (from the side, so that the end of the tape measure could be seen) to see if my foot really was too small for the boots. Excuse me?! My word isn't good enough? I suppose that I should be grateful that they didn't want some sort of official documentation that it was really my foot in the photo.
However, this would have all been in vain, as they also informed me that it would cost me more than the boots were worth to send them back to China (not true, it would have cost half of the price of the boots).
I wrote back, saying nothing about the absurdity of the request for a photo, pointing out that the parcel they sent me had a UK return address on it, so why couldn't I return the boots there?
A couple more go-arounds on email, in my final email I said that i would keep the boots, at least in part because I had little confidence that I'd actually get a refund, having read the online reviews (and I made some polite suggestions about how they might want to consider dealing differently with western customers). My email got returned to me almost instantly as "lack of mailbox space": I think that I had become a nuisance and so my emails were blocked.
The boots are actually very nice, and I'm hoping that I can make them fit. But this is no way for a company to do business, and I would advise people not to deal with them.
Edit. I note, with some amusement, that all of the positive reviews here are written by people who are not native English speakers. Coincidence?
Dear Christine J.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
We are located in China. Usually the warehouse and dealing center is in China.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I have placed my order & paid via paypal on the 18th Sep 2017. To date I have not received anything. Tried emailing the "service" email but get a response the mailbox is full. Can't even track the order as I have not idea which courier service was used. The destination country is South Africa.
WORSE ONLINE PURCHASE EVER! NOT RECOMMENDED. I HOPE I GET MY MONEY BACK IF NO PARCEL RECEIVED BY THE END OF NOVEMBER 2017.
Dear F S.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you select Airmail/ Register airmail as the shipping methods in your order, usually it takes 7-35 business day to your location.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
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Dear Vicki K.,
We are sorry for the inconvenience.
If the customers open a case on PayPal, we can not issue the refund on the transaction.
In order for us to proceed the refund, we suggest you cancel the dispute, then we can send a refund.
Please let us know when you have removed the PayPal case or if there is anything else we can do for you.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.