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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Very impressed with quick response and outcome
Will defiantly order from them again with confidence
I recently purchased a pair of indoor/outdoor shoes after they advertised a "large price reduction." They claim they are normally around $70.00 and the price was reduced by 46% I ordered the shoes on November 21 and they arrived about two and a half weeks later, which isn't bad for shipment from Hong Kong - I didn't realize the company was Chinese until after I placed the order. The shoes are okay but they're no way worth even the $39.90 or whatever it was I paid for them. They are leather, but it's very thin, nothing close to what I expected. So, bear in mind when you order from them that what you get is not what you expect.
Do not deal with this company as they ship poor quality products and when you try to return them they charge you for their mistakes. They don't ship what you order, instead ship something different and then make deal to keep something you never wanted in the first place. Strange way of making money by screwing good people out of theirs. We are reviewing with credit card company. Check the reviews, wow a lot of bad ones. I should have read them first.
Dear Rob,
Thanks for your order and we are sorry to hear that you received the wrong item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Thanks For The patient. Excellent quality and 24 hour support!
Best Wishes! I bought a wrong size number and they say dont send it back just i pay only the shipping cost and they re send me again in the correct size!
I bought ankle boots with flower on side. It was listed as genuine leather. When the boots came, they stank like heavy dry cleaner solution. I don't know if they are genuine leather, but I cannot walk around with that heavy odor. Also, knee boots listed as suede, are not suede. They are microfiber, very cheap. I will donate both boots to goodwill. Lesson learned. I will not buy from this site.
Dear Big,
Thanks for your order and we are sorry to hear that the item you received is defective.
We are located in China. And it is normal that the item has a special smell due to the material which was used and to the long period of time it took for them to be delivered. You can place the shoes outside for a few days and the smell should go away very quickly.
You can see the material in the description of the product page.
All the product lines are constantly tested and all individual products are checked rigorously to ensure that they are kept in line with the high standards that we here at Newchic have set ourselves.
If you notice that there is some quality issues of the products you received, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can follow the procedures listed there.
We suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
10 point for site developers and pictures. 0 points for real shipped items. We tried to buy from this site two times, both times the same problem, very poor quality. First one was woman dress. Second time i ordered leather crossbag. Here is the link:
https://www.newchic.com/crossbody-bags-3613/p-*******.html
The stiching around zips started tearing on second day of usage.
I submit negative review with one star and some pictures on their site. But NewChic has not posted it. If you check the link you will see item has only possitive review with average grade of 5 stars...
They are cheaters, stay away from their site
Dear Michail,
Thanks for your order and we are sorry to hear that the item you received is defective.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We have checked every item before shipping. If you notice that there is some quality issues of the products you received, you can follow the procedures listed here below:
1. Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Great business model. Advertise a pretty product for a good price, take money, hold for a few weeks, send an email saying the product is on back order and offer a 10% discount to wait an extra two weeks, send an email saying the product is no longer available, refund the money. Continue advertising the same product. Rinse, repeat..
Dear G P,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
However, if you found the item you ordered is no longer available, it means the item (the specific color) is in clearance. And there is little stock for the other colors.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
They have cute products and great email customer service. Will be buying gifts from them again soon.
I send my items ( 2 dresses back) on 12/12/18.
Send a company pictures of the tracking info.
Two months later still waiting for a refund. After reaching out to them regarding the refund, they answer is: dresses were delivered.
My money is lost for the dresses plus the coast of shipping.
STAY AWAY
Dear Aneta,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please read the return and refund policy below.
https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Best regards,
Newchic team
I purchased a coat and when I received it, it was too small. I had a good experience with their customer support who helped me with the exchange process. The only reason I did not award 5 stars, was because return fees were not included with the product like for some other online stores.
Looked good on picture, 3 sizes under what was ordered, useless can't even donate to anybody. Ps stay far, far away because you can't get your money back
Dear Elizabeth,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I recently discovered the web site, New Chic. Since discovering them I have now ordered from them a few times. I've received about 10 pairs of shoes so far. The quality is excellent! And you can't beat the price. I'm extremely satisfied with my purchases. It's safe to say I definitely will be ordering more shoes as soon as I can. Thank you New Chic. You have an extremely happy customer in me.
After text back and forward for weeks eventually received order when escalated claim to paypal. Cheap nasty quality but extortionate price. Deffinatley photogenic. Stay well away.
Dear Alex,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Bought some trousers weeks ago. A ton of back and forth with some mindless jabber about delays. They finally just canceled the order with no explanation today. THEY JUST SUCK
Dear Robert,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand. However, if we have not got the items back in stock in time, or if the items have been sold out, your order may be cancelled by system automatically.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Order a product and it came the wrong size. I know my size but their garments do not fit that way. The claim this if I want a return I have to pay to ship and they will not refund the cost of shipping to me. I loose twice for their mistake. Stay away unless you like to loose money.
Dear Bugs,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
And kindly pay attention to“Please Note”on the product page. For some products, it will mentioned if the size of these products are smaller than ordinary.
Here is the return policy about size problem. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements. You can see it in the description of the product page.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
1) This company has a nice presentation of its products in its web site.
2) The shoes look great in the web site, but are horrible when I got them. There are bunch of plastic shoes that are not wearable. Similar shoes are available on the streets in China for $10 or less.
3) Shipping cost is fairly high and products are mailed from China.
Dear George,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the refund and return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that there is some quality issue on the items you received, you can read the policy and follow the procedure showed there.
In your case, we suggest you contact us and send us some photos of the problem with this product you received, and more details about it.
We would also appreciate to receive a photo of the shipping label and sku sticker barcode.
The shipping cost vary depending on product, location, shipping method and warehouse.
If you want free shipping, please refer to https://www.newchic.com/free-shipping-policy-hc161.html Any product showing the plane icon indicates free shipping.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I ordered a pair of shoes. It turns out I made a mistake and ordered the wrong size, the customer service was friendly, effective and very generous!
Like all first time customer of an online website from Asian country I was a little apprehensive and unsure. I ordered 8 cushion covers and several small products. The order were split into 2 by NewChic, the first batch arrived without any trouble within 2 weeks (& yes, the cushion covers were great looking & value for money!), but the second batch (which were just some small brushes) did not arrive. Took me awhile to get the live chat online (perhaps due to time-zone difference?), but once I was able to get through to chat to a customer service officer (it took awhile to connect from NZ), the service was just great. Not only could I print off the chat transcript I even received an email from the customer service directly, showing me the exact delivery tracking info every step of the way. The order was apparently sent off from the co. More than 2 weeks ago. Well, knowing NZ's postal standard (& even my experience of NZ's courier service which was crap) I waited patiently for another week. The lo and behold, the 2nd package arrived! Happy customer, despite the delay in delivery. I will certainly shop again. Products are at very competitive prices, and even with delivery charges thrown in, they are still value for money compared to the daylight robbery of the stores here in NZ.
The first time I ordered from NewChic, the product didn't fit, so I returned it. The company NEVER gave my money back.
Then, I was stupid enough to try again. I ordered October 5, and after many emails asking where my order was, I received it on December 4.
After the company said they sent my order and I could track it, I tried several times to track it, but the tracking they put on the order didn't work. When I asked them if they would track it, they replied that I could just do it. Well, I couldn't.
I will never order from NewChic again.
Dear Lynne,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html
Before returning, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Once your order has been shipped, you will receive an email update via your registered email address. You can find the tracking number in the email. Please kindly check, spam included as it may be there. You can track your order if you have chosen the shipping methods with the tracking number.
Sometimes the logistics information of parcels can not be tracked after they have arrived in another country. We recommend you track this order on the official website of the Air Mail Inquiry of your country.
Also, you can log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Excellent customer service! The product I had ordered arrived broken, but after I reported the situation, NewChic sent me an other one that works just perfectly well. Many thanks!
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Dear Sam,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping.
You can see the material in the description of the product page.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.