NetworkSolutionsReviews 10,335

Chat never answered, my payment was considered suspect, account locked, and now everything's lovely again. All I did was update my credit card information (I'd gotten a new one since my last payment to you).

I've reached out to customer service on multiple occasions. For simple issues, I received assistance without any problems. However, when I encountered an issue with my account – specifically, I had subscribed to a package that included 'MySchedule,' but I didn't receive it – things took a frustrating turn. When I contacted customer support about this, they informed me that I didn't have 'MySchedule,' and nobody seemed willing to help resolve the issue. I made multiple calls, but the problem persisted. On one occasion, I had a particularly unpleasant interaction with an agent. After our conversation was over, she refused to hang up, presumably to prevent me from leaving negative feedback. I waited for about 10 minutes, but she still didn't disconnect the call. When I asked her to hang up, she claimed she couldn't. It left me feeling that the customer support team either lacks the authority to make changes to accounts or simply isn't motivated to assist customers.

I paid for a product never received, and never got my return do to lack of service. Please go $#*! yourself. Stop contacting me.

Nice that you are keeping in touch, i expect to start building my site this coming winter

Very knowledgeable employees did a great job creating my site and making the changes I needed. They were very patient with me as I am struggling due to having a recent stroke.

CEBEV NJ had been a contract with web.com for 1 year from July 2023 to July 2024 there is almost more than 3 months l will not able to turn it on

So far my account setup experience has been very easy

Every one is professional and knowledgeable. Most things are fixed in the first call

Bought domain, the website was slow and glitchy, and I haven't been able to verify my domain so when I log in it shows I have no domain (despite my purchase receipt)...

I spent an hour simply trying to register a domain. Wouldn't accept my credit card info, customer support was inadequate. Nothing intuitive. Horrible experience.

Worst experience ever. Purchased it a month ago and can't access anything

I am being charged for nothing. The link to the Website Builder doesn't work. There is no human support -- just a chat. How am I supposed to get my questions answered and my website built? Useless.