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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Getting rid of your telephone customer service support and making support available solely by chat is very inconvenient as it takes a long time for someone to respond and ultimately, a 30 second question turns into a 20 minute chat session because the representatives are so slow in responding.
I can't do a bilangual page (I would like to have a fr_en page, but I can't do it, some elements like header are just the same for each page and I can't translate them for a mirror of my website with another language).
There was a very very annoying bug on the website. I can't see the prices of my renewal and I just don't know (can't know) how much this will cost. With that, I just can't stay on web.com and will search for another host for my website.
The AI to build a logo is very bad. It's only browsing randomly through a handful of images. It took me hours to finally get something to my liking.
Problems loading images on my site. It takes a really long time. People keep calling me about having my website listed on Google searches, but it never shows up. Also, when you look at my website on the phone is scrolls awkwardly.
It's absolutely the worst. Creating a website requires nothing more than plugging my company name and address into a template and they claim it's a custom job.
(It's much more basic than the homepage I created in 30 minutes. It would be embarrassing for the company to call itself a professional.)
Our company's logo is essentially a 90% copy of other companies' logos.
When I requested service they promised to make an appointment but never heard from me again. They said it would take two weeks to complete everything.
Only when I complained about their terrible service did they offer to help. But the web.com template doesn't work properly.
Peter said he would update my data when I emailed him, but after 4 days there was no progress.
When I contacted them once again, they asked for about $750 for the update.
What I want to express is who is in charge here. This company is completely unethical.
Although I have paid the renewal fee, the site is still showing that the domain has expired!
It is easy to build but the builder is too slow and they are often issues with publishing the website. Some icons randomly dont show etc. A lot to improve in the menu of the account manager too. I have to go through 4-5 clicks to get to the schedulr while it could just have been a default item on the menu on the left
It all seems pretty straight forward and easy to navigate. Would recommend
On Oct 25,2023, I was incorrectly charged for an $89.88 SSL certificate that I never opted into. It was even for one of my expired domains that I intentionally hadn't renewed because I don't use it.
When I investigated further & went to the "renewal" tab on the Domain.com site, the site had opted me into have this autorenewed (it was a slide button), and I had never set it myself!
When trying to contact their billing department via email, I am given automated responses (not a real person) that tell me to use the help assistant within the interface.
The help assistant on Domain.com is a complete robot, and could not assist with the issue.
Basically, I will never host with them again. They have ***sneaky auto charges on a hidden tab within the interface, not small ones either ($89.88+), and once they get you, you won't be able to get a human to help you resolve it***. Very unethical.
There is ton of glitches in the website itself but also very unclear about whether or not the need to renew domains and payments.
Apart from not being my hand held through the entire "oh also we set up a google admin for you"
Except no password. Just address.f
Had to click forgot password. Then "assbackwards"
My way to what should have been taken care for me.
Complete headache. "oh we'll setup google workspace for you at the same time"
No. Didn't happen. Was left halfway inbetween. No one answering phones or emails or chats.
Yall screwed me...
But i recovered!
You sent me an email indicating that a domain is about to expire and that I should check my credit card on file. However, I've been on your site for 2 minutes now and can't find how to check my credit card...
The call center staff for level one support is nice but do not have access to the vital engineering group. We have been experiencing an issue with the booking appointments page quit working and we have not been able to get a resolution for this issue in over a month. How are you supposed to do business when you rely on appointments being booked online and the client cannot book the appointment. Unacceptable!
I purchased a domain that was not what was shown on the site. I searched lonelypines and lonelypines.com showed up so I bought it. My domain in my dashboard shows lonelypin.com
I would like this cancelled and refunded.
I have had a very hard time setting my website up. Been over charged, taken weeks for refunds, still cannot get my SSL to work, despite multiple phone calls. Everything is a major struggle to get done.
The best web provider I've ever worked with. They have helped me develop two websites. Great DYI web builder. Superior customer service! They are always there when you need them.
They couldn't make this much easier. Drag & drop your images and type in your text. Tweak it up until you're happy. Publish. Done.
The site has been very easy so far. Easy to navigate.
I paid to have an e-commerce website done. It was a horrible experience. The website was link to the wrong fb for over two week. The website was never able to make money because it was never link to an actual product or payment options. I just wanted helped but never got it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members