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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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The Rep took a while to message me back on the chat. I was concerned that I was being ignored. I figured out what I needed on my own.
Why up sale all the time? Adding all that crap is wasting my time and hard to move.
User interface impossiblt - your chat overwrites navigation on screen; i cant find how to go from account dashoard ro search for nbew domains
The chat is buggy, it shows messages in the wrong order and it keeps posting nonsense canned answers while you're chatting
I've been satisfied with all the help provided, every time I needed it.
I paid and created a website yesterday, but cannot find it today. I was told that it would take 1-2 minutes to be published, but it seems that it was never published and I can no longer access the page/site that I was working from.
THis can be one of the worst expiriences to buy a domain and when I tried to find help they never listen
I paid money and have a 30 dollar charge on my visa, i have e-mails saying my domain went through and have a username for it. Yet once i am logged in and go to "my domain" it says i dont have any. It is far from a seamless process and i am very frustrated trying to find my domain and not get recharged.
I can not find the domain records anywhere, I was forced into a long form survey after purchasing
Customer support has been a little rough. Usually takes multiple chats to fix issues.
Registering my new Domain was fast and easy.
Thank You.
I am trying to link my domain name to microsoft business and it seems more complicated than I thought.
Customer service is horrible
When you address your issue they ignore it and start offering you more paying services lol all Customer service reps sound brain washed by the company. Same excuses same ticket scalation scripts. They are money hungry and horrible at what the do! Do not use them. You been warned
I have issues with my paid domain. Can't have access to it
Domain transfer has been a frustration; however, online help chat was incredibly helpful.
Ive been asking for almost 6 week for help in making the website live. There is an SSL error that isnt fixed after numerous chats! I will be cancelling
Signed up for domain, when I get to the manage page or build a website page, both options just sit at a circular screen and never load. Will try again as I literally just signed up minutes ago but I thought this was an immediate thing.
I'm having a hard time getting your system to work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members