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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Why not include the domain name on the invoices? Do not like having to figure out different ambiguous ".com" bills, etc
So far, I had a few issues which are currently being resolved.
The tutorials are not very good or visual. Help and learning are weak.
Bought website design service full package and haven't been able to post live. Customer service continuously tells me 48 hours. It's been 1.5 months. I regret web.com. I lost business because of the service and will not recommend it
I get billed for domain I did not purchase and cannot readily access customer service to process a cancellation
Be prepared for hidden costs. Don't give them your credit card number. Credit card traps.
Be prepared to keep paying to get a complete package, oh you need this also...oh you need this also.
Junk...and everything is AUTO RENEW on your credit card!
Then try and get help...wait forever, oh can you fill out another survey
Junk junk junk
I am really disappointed in Web.com. There are many errors in the website builder software. For example, it will not allow me to update the colors in a color palate. Also, I have made selections on the Blog settings but it does not recognize the new selections--it keeps reverting back to the old settings. Also, it refuses to allow the very simple Title HTML tag that I am trying to add. I used to be an HTML programmer and want to put tiny little tags on my pages. The HTML editor does not recognize the Title tag! I would like to get out of the website builder and have more control over my website. Web.com has totally closed off any real customization so I'm stuck with a website that looks like it was built from a template! I'll probably dump the website and re-do it on a hosting company that let's me build it the way I want it to look. There is a lot more that is wrong with Web.com, but these are the primary points.
I've been waiting for months for the tech team to transfer my domain from GoDaddy to Web.com. I've also opened up numerous tickets with the company all telling me that it'll only take a few days or they had to transfer the issue up to a different department just for me still to not have any answers or solution. I ended up having to purchase a 2nd domain to troubleshoot my own issue. This was extremely frustrating...
Beside that though, I think the web building software is sufficient in doing everything I needed done.
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
Excellent for small biz, and hassle free. Would recommend
Most of services do not work - including the most basic ones, provided by all other hostings. The hosting itself has large lag. Overall a huge regret. Mail, feedback form, hosting - full of cryptic errors, slow and does not work. Awful experience.
Purchased on 12/3 hoping to migrate from Bluehost to Web.com. It's been a month and a half and my custom website still cant be published. I keep getting told it takes 48 hours. Here we are 1/14 and its still not up
The initial process, and required steps, are not obvious in the first instance; and the Launching of the Webmail resulted in the system "freezing". Access and activation to personal email associated with the domain name weren't clearly identified.
You guys are awesome and affordable! Thank you so much!
The helpful information and instructions provided made it easier to build my website.
I finished building my website after almost 3 hours and suddenly the page went blank and nothing saved. Its not easy putting in that much time and effort for no reason
Easy to navigate, but need a better idea of sequence for best practices/steps to follow
I really loved everything and especially the domain expiration protection
I need to speak with an experienced representative to go over my active domains, WHOIS data, and more, such as creating a website. SK
You have taken hundreds of money from me with the
'Google Workspace Business Starter. I have even called to cancel and you continued to charge me. I had 2 different accounts that you charged me from. I feel cheated and as soon as I can, I will be moving my domain. I am requesting my money back or I will be contacting the Missouri Attorney General's Office, FCC, and the FTC.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members