NetworkSolutionsReviews 10,335

I had two domains transferred over, when I initially signed up I was never told any stipulations on transferring a domain. It was only when Web.com couldn't transfer them correctly I was told about a waiting period that was never mentioned in our initial conversation. I am not pleased at all that my account was charged several times for the same thing and it seems that no matter whom I talk to no one understands.

Last night, I discovered the system was being upgraded. Today, surprise! My complimentary business email - poof and disappeared. I was informed when I contacted them first, that it never existed. Then, we are sorry about your inconvenience Pay $45 for hosting and like magic, my email will be up and running. Is this how a business should treat a as they put it, "loyal customer?"

Phone assistance was good. It took a while but that was on me. Had difficulty getting Filezilla to work but the agent was helpful. He sent me a screenshot of what I should see but wasn't. I had a corrupted download of Filezilla, after reload of a new copy, it worked fine. He was patient as we worked through it. All looks good now.

Horrible customer service. Additional domain created that would automatically renew once your "promotion" runs out. Asked to share the answer to my security question! Terrible. Will never use again.

I'm struggling to figure out how to use everything.

It's a pretty convenient service for buying a domain with a lot of options, I always find the most suitable one, it's convenient that you can choose for how many years you buy the domain. I was pleased with the support service and the DNS connection speed of less than 7 hours!

Why so many DNS settings?
Completely misled about the price, the USD. Not cheap at all!

Thank you so much for your help and this company you created for us to use

Managing dns settings have taken me forever and I still can't find it…

Slow, messy and buggy, doesn't give me a sense of security about my identity online.

I have been with you for 5 weeks now, and it's pretty much been a disaster.

I moved over to web hosting from Bluehost. Your sales agent told me it would be easy to move over my 3 existing wordpress sites and that an agent could help me. They told me I could keep my existing SSL's and that I could keep my domains hosted with Bluehost until this expire. I purchased three years of wordpressplus hosting, and then the disasters began.

1. Suddenly I found out you all do not use C-panel and that migrating sites was not the straightforward process that every other hosting provider uses.

2. I was not able to get support in moving the 3 existing wordpress sites without paying. $175 a site. I paid MORE money.

3. The mytimesupport was AWFUL! Moving three simple Wordpress sites has taken 5 weeks! My sites have been down for 5 weeks! DO you know how damaging that is for an independent artist?

4. During that time, suddenly my free SSL plugins no longer worked with Web.com. I had to buy SSL through you. MORE MONEY! And now in my dashboard, next to my non www.domains it says they are disabled. And the agent says I have no recourse to change the SSL certificate info to my work phone and address rather than my personal info.

5. All my sites are finally over but one is broken irrevocably. The theme that worked fine on GoDaddy and then on BlueHost is not compatible with web.com. I had to pick an emergency default theme and it looks like garbage.

Now: https://skiniminmovie.com

Before: https://web.archive.org/web/*******0414/https://skiniminmovie.com/

6. Now when I log into web.com I don't see any of my sites in the control panel. Just spent 30 minutes with a rep on chat and they ran me around in circles, told me to click on something, and the chat cleared and started over. This is a living version of absurdist hell.

Confusing, duplicitous, sloppy, damaging, extortive. Those are the adjectives I'd use to describe my experience with you all so far.

I am over $1200 in with you now, when I only planned on spending $350. And my issues are still not resolved. What are you going to do for me?

I am trying to use the domain I purchased hours ago on a different site and can't get any help- no one answers the phone, it's a bot in the chat with zerio help. Wish I could just get the domain away and use a different service, I'd even just eat the fees I paid.

I did not get what I thought I was purchasing and you get a bot like chat which is not help in resolving the issue. I feel this site is a fraud.

Tech support is awesome. I feel I've been able to create a nice site. However I wish I had not paid for the quick start site because I could have done it my self.
The work at my registrar site is the hardest part.