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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Good service. Very awkward that I cant cancel or stop auto renew without calling or chat. Too time consuming for that. Do better.
WORST EXPERIENCE EVER, CUSTOMER SERVICE AWFUL BEING TRANSFERRED TO MULTIPLE DEPARTMENTS BC PPL DO NOT KNOW THEIR JOB OR DO NOT WANT TO DO THEIR JOB, MESSED UP MY ACCOUNT MULTIPLE TIMES.
In general great price could be better price in ssl
Love the simplicity of creating the online store. Just wish there was a way to have subcategories in the store as well to make customer searching easier.
Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!
Customer service friendly and even apologetic. Claimed the problem was a technical issue on the "back end."
I just asked for help today and the representative quit answering me via chat.
I'm getting frustrated with the process of building my website. When I call in for assistance I keep getting referred to send a message which could take up to a week. I paid for the pro support and I'm not feeling it.
Not user friendly and limited customization allowed
I have a hosting package with your company. I can not publish it or find it on the Internet. My domain name is www.fivestarcom.biz. I will not open it, and it states that it can not be found. The error is #404.
I went to your chat and discovered that the domain was not pointed correctly. Your tech can't correct it. I have to go to Websitebuilder to get it fixed, but they will not do it.
Before, there was Web.com, and I had a website with this domain. When I purchased your hosting, I asked to have the domain transferred to the new hosting and to sell the old hosting. I wanted to build a new website and see what your AI was all about. Everything I asked was done. But I don't want to publish it and then see what it looks like on the Internet. I find it is not able to be found.
I started an upgrade process in March and still don't have working email. I have been charged for both the old and new websites and I am told there is no one I can escalate to.
I am trying to make changes to our website and the update changes page is blank. I then try to chat you and it keepts refreshing to new chat every 5 seconds. I only have until the 23rd to make these changes and you stopping requesting changes is going to cause me to pay more money. THis is not good.
I have been trying since February to get my website completed.
User-friendly interface. I appreciate the variety of templates and additional features, plus the convenience of purchasing a domain through the same platform.
Been trying to work on this site ever since I got it. But for some reason it's not working with me
Issues continue every step of the transfer process.
Not happy, you are about sucking more $ than helping customers
The ease of use of the website is very low. Moving and sizing things take way more times than it does on other platforms. It's almost like they made the UI an inconvenience to use so you'll pay for the website development service.
Too many spam emails from web.com with no option to unsubscribe. Also, no option to turn off auto renew of SSL and it does not appear in renewal screen. Was on chat for nearly 2 hours to turn that off.
We got migrated to web.com from dotster. The migration was totally bungled, and all we got from support after waiting for a live chat agent was "We can't help you", and "there is no manager available to help you". AVOID AVOID AVOID
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members