NetworkSolutionsReviews 10,335

Problems: Accessing my account, customer service not able to solve the "We are having a problem that our techs are trying to resolve" (paraphrasing) customer service recommending I check my Service Provider, (which have checked and it's not their issue), customer service ignoring that I ask for some compensation (like a refund re dates my accounts will not load). Accessing my account is so inconsistent (which are 2 business accounts) that I don't trust the service anymore and am looking for other providers to transfer to).

Continuous issues with login and features missing that were contracted and no longer display. Terrible.

Customer support is extremely good. They actually take the time to help you and find a solution!

The support is stellar and I appreciate the support and follow up.

Not at all easy to navigate the site. The old site was much better

Absolutely horrible! It has taken weeks to resolve even the most trivial issues. You're customer reps knowledge and ability to help are a joke.

I love the way it works, so many different features to add that are actually useful. Honestly the easiest to use. With the new AI features it just makes my life a look easier. No need to hire someone to do my work I can actually do it myself using web.com

I have never had such bad customer service in all the years I've dealt with tech-support chat lines. They escalate your problem or tell you it is and still nothing happens. I set up three new emails on Google workspace and no one at domain.com. Can get them LinkedIn activated. It's been over a month tonight. I just spent two hours on a chat line because they sent me an email saying I had to verify ownership of my domain. When I tried it won't let me finally the chat says I don't need to do anything here. I'm thinking the escalation is finally been resolved. I could go on and on, but it's such a waste of time. Don't use their service.

I recently transferred 2 of my domains to domain.com in exactly the same manner i.e for a period of one year as they were offering a good deal.

Ironically, for one of the domain, they automatically renewed it for another 2 years period at a very high rate without even my consent. Now when I filed a complaint they say they are helpless.

Also, during the entire migration process, for the 2 domains they charged me 4 times. After breaking my head with them for 2 days then finally refunded me for the 2 extra transactions.

Really felt like I did a big mistake by migrating from my previous domain register - InterServer. InterServer is such a professionally run company. They are just superb!

Domain.com is really really pathetic and I am just waiting to end my relationship with them...

Some things are not as user friendly as competitors sites and content is limited so this requires me to have to pay for other content creators such as Canva pro etc.

I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in.

Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive.

I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner.

At least give me my authorization code. This isn't hard right?

It started off ok. But then I locked myself out of my account and the next afternoon I looked at my email and saw my money from Web.com had already been refunded. They wanted a picture of my ID so I sent it but never heard back. I lost out on 5 customers and 7k in 24 hours. Alot more since my site has been down. I won't be back because of the way I was done. I wouldn't be here today if it wasn't for me trying to obtain my domain.

Domain.com was initially very responsive and took my money for website builder and hosting. Despite purchasing an SSL certificate twice now on top of website builder and hosting package, my website remains not secure, and customer service reps refuse to respond to my live chat and email inquiries. I even reached out to the CEO on LinkedIn; again with no response. Such a horrible customer service. And now I am stuck. Stay away form doman.com

Very good! Very organized and i can move around easily.