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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I haven't been able to upgrade my Google workspace for a month now. All anyone says is they are working on it.
Since you merged with web.com, you have become terrible
You should have recordings of all my issues with your service in your support chat transcripts.
Today everything is fine. Logging into your account via the Chrome browser was a bit glitchy. But now it works.
For a professional registrar, missing functionality that administrators require: zone export / import, bulk features not working, pretty sad
Verify email most times at login? But I can skip it. Continued use of "steptoquit". View in web from File Manage still not working. File Manager not remembering sort, Undo info and sometimes not even directory I was working in. Etc.
155 of my domains were moved from mydomain and I'm still waiting for the transition team to reach out to me to address pricing issues - called you 3 times and it goes nowhere except being told someone will get back to me.
Worse system. Cancel stupid code verification. Makes waste of lot of time
Try to be smart
A likert scale question is free, however if you would like a text response you can upgrade for $99.99. This introductory offer will expire in 3 days, and will revert to the full price.
Isn't this annoying, imagine if all your questioners responded like this. Reminds me of Norton security. Trying to sell all the time, in my opinion is not good.
Before I could easily configure the redirection of a domain to another url, now it is very difficult
I had a good ssl cert now you want to pump me for more money?
Getting access to my domain email and website is difficult
The system is not user friendly, and often has issues with connection.
The storage is too low and costly.
I have paid for a website $2000 and am not seeing $2000 of expert help. So now, you are charging me an additional $70/mo and I need to see the changes I have repeatedly asked for to happen.
I haven't been able to access my websites for weeks and the chat assistant just keeps telling me "it should work". Well it doesn't. I am currently working to transfer to a different hosting service as this has cost us significant business.
I think it is ridiculous that I went for over a week without email. I am running a business and can't imagine why no warning was given or anything.
You guys totally messed up my NS records and my site has now been down for five days. Aparently you guys don't understand how DNS works.
I had no information about building a site, but your facilities and support are excellent,and i was able to build my own website,very easy for building
Too long to get into my site. I want a link to just go there. You emailed me you made chages but I cannot get there. HELP!
Nobody noticed about changes, been a dotster user for more than 20 years
Service is intermitent and with a lot of errors, I have more than 20 domains an presenting many problems, control panel doesnt work ok, many missing features
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members