NetworkSolutionsReviews 10,335

Awful service. My website is inaccessible because of SSL certificate fault ( on the domain.com side) and technical do not help even after 8 times I had wrote to them. No real help or compensations, only promises.

I purchased SSL. But due to some server error on your side (see case E-*******), it could not be implemented. Your server admins asked that I cancel it and then repurchase it. When I try to repurchase it, it gives me an error message. I contacted your support, and they said that I should clear my cache and try again in an hour. I did so, and as I predicted, I got the same error message. All I want to do is have my website SSL enabled. That's a very basic fundamental thing. Nothing fancy. Your terrible system has been unable to do that for me.

Only the website builder is bad. Domain.com is easy to use. The blog app on the website builder is horrible.

I cannot get competent customer service to help me place my website online.

I can not make some adjustments on my website that makes the pictures on my header too small to see. Overall, not very satisfied with portions of the website building compared to comparable companies.

You offer 2FA via phone in the Profile Page area but, only send via email. And that email takes 3-4 minutes to receive which is relatively stingy given we have a 10 minute window. And, why on earth force us to review the account privacy page every.single.time.we.login.to.the.website? This is abusive marketing. Just take us to our domains profile page and let us go about our business. Do you honestly believe legacy domain owners want to see this every visit?

The ongoing email screw up has been unacceptable for such a large vendor. You changed things without prior notification a few weeks ago and had nothing helpful in the support pages when I could not log in to email. I had no email for over a week. I had to complain several times via chat. Today things changed again and I could not login to my account manager or email. It's working now, but I wish you would get your act together.

It takes a bit too long to log in. Too many buttons to press. But, I DO appreciate the recent updates to make the interface more user friendly.

Accessing management tools is a nightmare - multiple unclear hoops to jump through to edit / manage our website

I have been charged for domain privacy and protection for a domain that has expired. I was also charged privacy and protection for another domain that had expired also. Simply not good enough.

Worst experience I've ever had with my service. Transition fro mydomain.com to web.com has had nothing but problems. Again today I can not access my email so business is at a stand still.
Tech support is very poor, never get the same answer and chat takes forever. On top of all this my cost to register my domains has gone up.
I have too many domains and web sites with you to switch service so I trapped in a very bad situation.

Your system kicks out and is limited to you youtube videos. Otherwise great templates

Not a very intuitive site, for example when you want to turn off auto-renew, why do you have to go to a separate place for that option. Why can't all options be in one place?

Unable to transfer a domain I have on web.com to another person who has web.com account. The instructions say he has to request the transfer but there isn't any place to do it. On my side I can only change the ownership but they will still be under my main login. I want to fully transfer this domain to another person.

I could write a book about my $#*!ty experiences so far. You can have a rep email me if you want more information