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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Issues with domain purchase. Process has taken way to long to get it resolved.
Still having some trouble in navigating as compared to previous.
My website has been down for 4 weeks. I've contacted web.com over 30 times without any solution. I only get the "our engineers are working on it",. "we're sorry"..."thank you for your patience" system generated email but no solutions. Yet they want me to continue to renew or pay for services not rendered!
I have been with domain.com since 2019 and it was a really painful experience. Many issues - from losing an entire website and email account due to an interruption in automatic payment that I have not done myself, but was due to a bug on domain.com's side. To issues of SSL not being activated, payments that show up in paypal but don't show up on the billing page on domain.com, etc. etc. I am sorry to say, but I am not satisfied with the services, and I find domain.com to be unreliable and a liability to my business.
Users are unable to export invoices - this is an issue that has been brought to your attention several months ago yet remains unresolved
Support not helpful at all waiting more than 2 days to create an email account
Hard to find any positive since the migration from mydomain. Only problems and solutions that aren't one.
I wanted to access my account to check something quickly. What followed was two different authentication codes sent to my email that I had to wait for. Then a popup to dismiss. Then this rating popup.
I've been at this for almost 10 minutes now and I just wanted to check something on my account. Not even there yet.
Cancel my hosting package. It seems there is no one smart enough in your company to configure my website. I have been trying for at least 5 days. Even your so-called "level 2" never contacted me after 3 days.
After your interface upgrade my company has experienced nothing but problems from your service. Its unacceptable that domain.com does not even offer an email of chat logs and instead suggests I take a screen shot of my chats with your customer support! This experience has made us reevaluate our continued use of domain.com and we had decided that another domain registrar offers far superior support and we are now working on a migration plan to end our relationship with Domain.com
We are now in the process of migrating our URLs over to
Went through several issues in the transition phase.
Weeks together our websites a simple basic html websites were down. At present websites are up and running. Wish this will continue infuture too to change the experience rating.
It is more about selling than customer service after I have purchased my domain. I have been trying to create an email using my new purchased domains unfortunately, everywhere I click is about trying to sell me new stuff I don't need or want
How come you charge for privacy of my private information? You have to meet the security standards else I will leave your platform
I don't believe you're transparent enough with your domain plus privacy protection. I will be calling your offices shortly.
The email prompt is terrible; it always logs me off, I can't access half the time and i can't use it on POP3
Absolute worst experience ever. Domain was down for 4 days with no resolution from support. Transfer auth code is not getting sent.
I am a client of mydomain.com and do not understand the new relationship between the two apparently separate online portals, plus I was NEVER informed that a takeover or merger was taking place so the last couple of months has been very stressful.
Don't do upgrades through Domain.Com websitee, it never update the backend. It ends up double charging, something seriously wrong with their website and support
I have 2 step verification for the control panel.
Nut there is no 2 step verification for email login.
Can you please provide 2 step verification through phone for email login
I do not like the new UI and more aggressive up sell
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members