NetworkSolutionsReviews 10,335

Since the change from Dotster.com to web.com I have been nothing but disappointed in the customer service with the exception of my assistance from Tim Chapman who was incredibly helpful. Aside from this though, I have dealt with nothing but horrible service, terribly long wait times on chat and incredibly difficult conversations with people that VERY obviously do not speak English as their primary language. At one point I was asking someone a question about a MySQL database and was referred to help about a SQL database. I thought the people on chat were supposed to be technically knowledgeable in the products that they support. Is this not the case? Either way, I pay money for a service every month and have been for years, so I expect that the people on chat support NEED to at least have knowledge about the products that they are supporting, like the web.com site and functionality. I am seriously considering changing my service and transferring my domains to a different host, which is very frustrating after so many years with no issues with Dotster.

The "subscriptions" are hard to understand exactly how much its going to cost so therefore I'm canceling everything and going to a site that is more transparent. Otherwise I like it

You charge way more than others, won't delist domains from the list transferred to other registrars, and continue trying to charge for them even though they aren't registered here. You refuse to close the account and claim you'll remove the payment option on the account but never do. Meanwhile, you keep trying to charge for domains you don't manage any longer. I have submitted this to the fraud department for my payment method.

I keep getting emails about changes without giving me time (like a month or so) to make the changes to accounts. I get double charges. I never had this experience when there was a switch to another company. Previous company switches gave me ample time to be aware of the switch.

Since web.com took over my previous provider they two SSL licenses, $145 mistake.
Messed up the SSL so my website no longer works.
Chat is terrible, wasted hours with them. Never solved basic problem.
Phone support was a great guy but he had to escalate problem and they screwed it up.
See for yourself how they have messed up my website after a month of dealing with them.
https://neuseweather.com/
My website now shows this
400 Bad Request
Openresty/1.25.3.1

Not easy to get to where i want to go in the website since the remodel

Setting up wordpress on one of my domains completely crashed out of the new, and totally messed up new interface. Then, when the old interface intervened and allowed me to continue, it did not save my password even thought it indicated that it did. What a f-ing mess.

I have been a customer for a long time. I appreciate your evolution

This company has been horrible to deal with. They have my domain locked and are taking days to resolve the issue. Meanwhile my website was deleted and no longer active on the internet.

Absolutely terrible. I have had constant issues with this hosting service for well over a year and the main issues have yet to be resolved. I was forced into this business relationship and will be moving as soon as possible

Your 'chat' option doesn't function (using Firefox on Mac). Clicking on start chat opens a window that terminates as soon as I try to enter anything. Not at all impressed generally since your tchange of name etc.:-(

During the transition from Dotster to Web.com. I had to call customer service three times just to get help getting into my account very fustating.

Coming from Namezero to Web, prices have increased enormously. I believe a bought services I do not need, but your explanation is poor. Dotster or Web; I cannot easily find my way on your platforms,

Fortunately I do not need to be on your website as I only use the email option. Once it works, I am fine for 10 months. Payment is nerve breaking because my credit card is sometimes not accepted and I get alarming warnings from you. I had to open an account with Pay-Pall just for paments to you.