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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I have had a lot of issues with the password lately. I am also dissatisfied with the inability to get help quickly by phone or chat.
Since Domain.com has canceled its free ssl with the website starter the websites don't work meaning that our customer can NOT view our website. I have been telling representatives that its not the website, its because your engineers should have informed not to canceled anything until your engineers was able to map the platform so the ssl would work on the new platform.
Managed to get into my account easily in spite of being put of the country and not hassling me.
Navigating settings is a bit confusing.
Had an issue logging in to change a setting where it was asking for credentials that didn't match the main portal account
No customer service. Used to be a good site! Now the site is horrible!
Experience is not the same as 6 months ago. SSL service is taking way too long. Domain main paga is hard to navigate
I am having problems however over 10 plus years has been pleasurable
You system has been crappy lately. The chat menu does not go away when you reach out to them. My chat experience was horrible.
Creating emails is very cumbersome and that is a major tool for company use.
Upgrading services is not easy, and the live chat agents never seem to be able to answer my questions or help me achieve what I need to do.
The customer service is more mechanical than helpful. I was told to wait 24-48 hours for a fully paid service to be activated. Even after waiting nearly an additional 24 hours that service was still not available and I was told to wait an ADDITIONAL 24-48 hours. If rapid service and quality assistance is what you'd like domain.com is not the right choice.
Unauthorized charges led me to cancel my account. The charges are exorbitant.
Too much advertising for us... we're a reseller! Dotster WAS great... clean up your act or we'll move the rest of our domains!
domain.com doesn't recognize my user id so I'm unable to get it to my account to get my domain name compliant. I tried to chat with them, but they close the chat after just 3 seconds. I tried several times, but in 3 seconds the chat closes. I called their 800 number that I had to google to find and I get a message, "This call is not included." and click (they hang up). I can't text them,because I can't get into my account. This is by far the worst Customer Service experience ever. In the meantime my online business sits dormant, unable to generate money. I ought to be able to recover the money I'm losing because of them.
I can't send amails for more than a week now
I can't send amails for more than a week now
I can't send amails for more than a week now
I have been waiting for a month for a solution to the website builder service problem and they have not been able to solve it for me.
Every year it seems to be an issue with my ssi certificate. Always takes months to resolve.
So far so good. The new look of the platform is more user friendly but has more ads than before. Internal ads so that we can buy add ons. No need for that in my opinion. Thank you
Heavy to access, takes more time for loading, and for some reasons i cannot create new mailbox except forwarder
Need help, but the CHAT function will not work and there is no listed EMAIL or other contact method -- except for a phone number!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members