On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You asked me the second that I logged in. This is ridiculous. And now you require at least 50 characters...
The web.com user interface is difficiult to use when compared to the lassic doster.com GUI. Also, why is web.com so full of marketing messages and attempts to upsell me? I just want to do my work -- not fight off ads.
Our website has been down for three weeks now. Web.com stinks.
All is well. I appreciate the authentication step. I just need to update the debit card on file
I have called to cancel my privacy and sitelocker auto extensions because I never used it and there is no cancellation on the website. After I chat with the customer services. They simply say it is set as auto renewal. I then turned it off, but I was still charged fro 200+ which I did not use the services not even for the last subscriptions. What can of services are Web.com providing, not allowing user to cancel services they have never been used.
Sad that email forwarding is leaving. Means I have to leave too.
Your new web site and services suck!
I am unable to get to your web bases email tool and you lost my email services within my account. The best thing I got from support is try again later?
Email isn't working, google workspace never let me even try to use it without trying to extort more money out of me to use it so I lost money on that because a refund was refused. And customer service can only help with issues about half the time. Also, I tried to say 2 stars but then I couldn't leave a review at all. So that's shady
The AI website builder is cool but my site is having some technical difficulties. Also I think I would like it better If I could review further insights.
Its just a bit overwhelming and not very intuitive to my experience or lack of experience... I could use some guidance
I do not need a survey popup anytime I need to do something. Begging for a survey is an invitation to a low survey
Absolute rubbish. On the rare occasions their website/management tools actually let you in and work, they then don't do the things you want. Or worse say they have and you find out a week later it didn't work, so then you have spend an hour trying to get back into the thing to try again. The prices are way too high, and you would think by now they would learn, but no.
Mobile app is very confusing without much functionality to get done what i need to get done.
Difficult getting information for my products which are valid
The web interface for advanced users has improved but the price has gone up to a point that it may no longer be competitive.
I have only used on my iphone web browser, so maybe it will be better on a computer.
Have had an issue for months now that nobody can resolve. Just trying to change the IPS Tag on two domain names, and it seems nobody knows how to do that.
Services that were the reason I signed up with my domain are going away.
I am a long time MyDomain customer with a Hosting solution that includes basic email. After Web.com purchased the company, I was unable to set up new email accounts for my domains. Customer support responded to my support requests but they were unable to solve the problem which is why I give one star. I had to move to another service for email even though my current plan is paid up for another year.
Terrible experience since you withdrew email forwarding - dotster was great, web.com is poor and charging for everything.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members