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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I can't get on my email. I need to empty my trash. Keeps going back to the log in page.
There is no help desk ticketing system, only chat. Very inconvenient and time consuming to get help with an issue. Also I been unable to get a transfer auth code for a domain overe the course of a couple of months of trying. I have chatted with two different support agents who assured me the code would be emailed to me and I still haven't gotten it.
The recent change to your email system is making quite any and all accounts with you. Also it's noiit possible to confirm your email address under which lead to my main domain being locked out!
I have had a notice that my Email Forwarding service is being cancelled.
I asked if there was an equivalent free service available, as I am 78 years old who is not aware of how to go about these things.
I have received no information from web,com and no correspondence whatsoever.
Since I have had only a few weeks notice of the cancellation, and don't know where to go from here, I think it's appalling service to just cut someone off without suggesting an equivalent replacement service.
The suggested services are only applicable to businesses who can afford to pay - as a pensioner, I cannot pay those huge prices.
Keep getting 404 errors when trying to make DNS changes, and have tried live chat support without success before.
I cannot get my website up and running because i cannot fix it. I tried it with the company and I never get any help. I cannot afford professional assistance.
My domain name was said to expire on July 5,*******. I called and updated my payment on July 5 and still have no website. Been with you guys since 2005. And now I have to wait for your team to fix it while I lose customers.
Excellent service. Excellent tech support. Lots of targeted ads for additional web services.
Trying to figure it out but a little hard to understand but I guess this
Ive neem having a lot of problems with this web platform. From features not working to customer service being incompetent and awful. I have not been having a good experience.
This site will NOT let me cancel the auto renew. It blacks out the option to even try it.
Errors and none corrected after multiple attempts to resolve
No message today. I do not like this popup. Just improve your web tools.
Paid customer support is really bad, payment options are not enough
Removal of E-mail mailbox services from my main Domain that were available in my old Dotster account but now cost extra under Web.com is a serious diminution of service and will lead to me looking elsewhere
Very user friendly! Very easy to work on and set up site. Fantastic!
The customer service staff easily could resolve the issue.
I want to simply change my redirect on my current paid for domain names and I am finding it hard to do the simple things here.
The sooner I can transfer all of my domains to another provider the better. That's the quick version.
Lost all good functionality when you switched from mydomain to web.com
It's hard to find anything because you have to wade thru all the sales & marketing bull$#*!...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members