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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I have been with Domain.com for many years and have enjoyed the services as well as the expertise from your support department.
Hi Rosie,
We are so glad we could be a part of your hosting journey.
DJ
Customer Advocate at Domain.com
Login is very slow, navigation is not as easy as it could be, information is sparse at times or poorly explained.
Hi David,
That can all be solved by our live support. Give it a try!
DJ
Customer Advocate at Domain.com
It's been mostly great. My only beef is that when my domain expired, I was not given a warning before my site was disabled. I hope to avoid such interruptions in the future as downtime can hurt my reputation.
Hi Jimmy,
You may want to check with our support to ensure that is not set up to happen again!
DJ
Customer Advocate at Domain.com
For the most part, my experience has been good but would love more support for the various options available.
Hi Charissa,
Thank you for your lovely review and feedback! We greatly appreciate it.
DJ
Customer Advocate at Domain.com
We are very content in the overall service and support of Domaion and like to continue our partnership for a longer continum.
Hi Bastiaan,
Thank you for your lovely review!
DJ
Customer Advocate at Domain.com
It's great, Optimistic experience so far, and I Am proud of your services.
Much appreciated to ask
-your loyal customer
Hi Mustafa,
Thank you so much for being such a loyal customer.
DJ
Customer Advocate at Domain.com
Right after purchase of my domain, i went to check the summary so i can change DNS settings, etc., and its literally still not active, 24 hours later.
I need to do work on my domain and I'm stuck until it's fixed.
Hey Vladlena,
If this is still going on you will want to contact our live support as soon as possible.
DJ
Customer Advocate at Domain.com
I just left a really questionable company only to have major issues when transferring my domain to your company. I'm quite disappointed and it's only day one!
Hi Kimberly,
We definitely do not like hearing this. We would love to get to work on this. We recommend contacting our frontline support fo additional assistance.
DJ
Customer Advocate at Domain.com
I cannot get the Website Builder to work. Not having a very user-friendly experience.
Hey Jaimie,
That's not good. Give us a call or chat and we will get to work right away!
DJ
Customer Advocate at Domain.com
This is very easy to learn, some things can be improved on but for the most part, it satisfies my need.
Hey Natalie,
Thank you for your amazing feedback!
DJ
Customer Advocate at Domain.com
Not really very user friendly, things are hard to find
Hey BJ,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Great Service. Very helpful and informative. I am tech illiterate. I need a little extra help setting up my site. Very helpful without judgment.
Hi Christine,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Not able to verify links... not able to manage anything... within minutes of purchase.
Hey Ronnie,
If you haven't already, give our frontline support a shout and they should be able to fix this right way.
DJ
Customer Advocate at Domain.com
Worst service and the slowest website on the world.
Hey Jose,
That's disheartening to hear. We would love to find out whats going on. Have you tried contacting our chat or phone support to discuss this? If not please do so.
DJ
Customer Advocate at Domain.com
1) it is not possible to disable auto-update for the private protection service
2) long delays when updating many domains, I have been trying to pay for 35 domains with one payment for 20 minutes
Hey Dmitriy,
We would love to get this situated. Give us a call or chat and we will be more than happy to take care of this.
DJ
Customer Advocate at Domain.com
Hey Cheuk,
Thank you for your review of our staff!
DJ
Customer Advocate at Domain.com
Where do I begin? The website I created yesterday as been flagged as unsafe by Norton. First attempt to publish never shut down and ran for 12+ hours straight. When you open the site, the link is to a bogus site? Is domains.com even the same thing as domain.com? You should probably do something about that.
Hi John,
Something fishy is going on here and we want to do something about it. Call us or start a chat with us so we can figure out and what's going on.
DJ
Customer Advocate at Domain.com
Too difficult to navigate, I have Normal accounts and Gsuite account, i cant find an option to manage my normal accounts.
Hey Praveen,
We can help with that! Just give us a call or chat us up and we will get to work on your email situation!
DJ
Customer Advocate at Domain.com
My site hasn't launched yet. Still waiting to hear back from Domain.com for them to verify it.
Hey Stacie,
It looks like we sent you an email! Go ahead and reply to it and we will get this taken care of.
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Leah,
That is an awesome review! Thank you for your review!
DJ
Customer Advocate at Domain.com