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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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1. The website is always slow
2. The buying process becomes extremely annoying: my account gets suspended each time I order a new domain for about 2,5 years. This is crazy! I have been a customer for 10+ years! This forced me to use other domain registrars recently besides domain.com.
3. I miss the 2FA options to protect my account.
My domain riyazshihabdeen. Dev was suspended without any notification whatsoever. I'm really disappointed. Apart from it, Your domain.com website has some serious problems in loading and It never worked on my Chrome. I always have to use Firefox to visit the domain.com site.
Hey Mohamed,
Have you talked to our support? This is right up their alley!
DJ
Customer Advocate at Domain.com
For some reason my domains keep on going offline. And place them in a status for deletion.
Hi Carlos,
We need to check that out! Give us a call or chat!
DJ
Customer Advocate at Domain.com
Have not provided a solution or a refund for an issue after 3 chats. Terrible service.
Hey Kevin,
We are looking into this for you!
DJ
Customer Advocate at Domain.com
The UX is really bad, a lot of errors, the billing information is bad as well, from the 90's
Hey Santiago,
Thank you for your feedback. We will look into this.
DJ
Customer Advocate at Domain.com
Good prices, easy site, nice integration with Google Workspace
Hey John,
Thank you for your lovely review!
DJ
Customer Advocate at Domain.com
I usually update my own website they built for me. I logged in and when I clicked on websites so I can write an urgent update about a fundraiser that occurred today I got an error message. I called yesterday and was told the department only works on weekends. Called today and told the same. Contacted them on social media and they told me the same thing. Absolutely horrible service! It is an error on their side but they did nothing about it and now my fundraiser is over.
Hey Marissa,
We hate to hear this. We have sent you a private message.
DJ
Customer Advocate at Web.com
You charged my credit card for domains set to renew manually when you've previously told me that this was the way to have them automatically deleted when they expired. And you continue to attempt to charge my credit card after I've contacted support about it; and have not even deemed it necessary to respond beyond some auto-responder message.
Hey Marjan,
Give us another call and we will get it straightened out.
DJ
Customer Advocate at Domain.com
Publishing website with domain name has been a continuous issue.
Hey Autumn,
This is something our live support can help with! Hit us up!
DJ
Customer Adovcate at Web.com
I am extremely dissatisfied with this company. They took my money and have not provided anything. Customer service sucks.
Hey Lakisha,
We hate hearing this. We will look into this to see what we can do.
DJ
Customer Adovcate at Web.com
The SSL certificate is bought through web.com so why is it so difficult to install?
Hey Ramona,
That is something that our live support can assist with! Give us a call or shout!
DJ
Customer Adovcate at Web.com
Some time need to extend the time for payment due for the domain renew
Hey Mersali,
Domain payments are hard to extend but give us a shout so we can see what we can do!
DJ
Customer Advocate at Domain.com
The platform keeps telling me to Renew & I'm not up for Renewal until next year. This is not allowing me access to the back office to see my orders.
Hey Danielle,
You may want to get in touch with our support! They can definitely help!
DJ
Customer Advocate at Domain.com
I loved the quick chat support. They were very friendly and helpful. They offload a lot of the workload and stress as you try to navigate the online space.
Hey Tyler,
That is our job! Thank you so much for your review!
DJ
Customer Advocate at Domain.com
I bought my domain more than one day ago but I still can't use it.
Hey EcheverrAa,
Give us a call or chat if you still are experiencing issues!
DJ
Customer Advocate at Domain.com
I have had multiple experiences with not being able to access my site and had called customer service repeatedly, often with receiving information that was later contradicted by another service rep.
Hey Kathy,
Interesting. We will get that taken care of immediately.
DJ
Customer Advocate at Domain.com
The experience has been clunky, but service is great.
Hi Lynn,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I HAVE CHANGED MY DOMAIN RENEWAL OPTION FROM "AUTO" TO "MANUAL", SO THAT THE DOMAIN WILL EXPIRE AND YET TODAY, I SEE THAT YOU HAVE CHARGED ME FOR A RENEWAL FOR THE GLOBALSOURCING.INFO DOMAIN AND THE FUNDS HAVE BEEN DEDUCTED FROM MY ACCOUNT TODAY. I HAVE CHANGED THE RENEWAL OPTION, SO THAT THE DOMAIN WILL EXPIRE BY ITSELF
Hey Izak,
We can fix that. Give us a call or chat and we will be happy to take a look at it!
DJ
Customer Advocate at Domain.com
Excellent, fast Company, gorgeous services, nobody but them...
Hi Alejandro,
Aw shucks. Thank you for such a kind review!
DJ
Customer Advocate at Domain.com
All time, i can use the platform without inconvenience. Easy icons to find all information.
Hey Gustavo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gabor,
Thank you for your feedback. We would love to look into all this for you. Give us a call or chat!
DJ
Customer Advocate at Domain.com