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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Web.com has over promised on building my company web site. I signed up and purchased a web site build package for $1500 which I haven't even seen a preview after a month. They are very kind but they haven't produced anything.
Excellent rices when the discount codes and their site actually work….
Putting many websites in your shopping cart will lock up the site and you will not be able to check out…. This iphas happened more than once….
When the website failed and won't work with an active discount code, I bought without the code to get the purchase to work…. No one answers the emails…
Dealing with the foreign servic representatives to try and get a refund for the discount code is difficult, I've had to do it before,…
Hey Jeremiah,
Give our frontline support a call and let us see what we can do.
DJ
Customer Advocate at Domain.com
The is zero/zip clarity about what domain I am renewing and which I am not. This makes me regret going with you vs some of the other choices
Hey Purvis,
That is strange. It should state on the invoice what domain you are renewing. Give our support a call or chat so we can fix this.
DJ
Customer Advocate at Domain.com
The rep was very knowledgeable and walked me through the process of getting started on my business. Email.
Hi Eddie,
Thank you for your great review!
DJ
Customer Advocate at Domain.com
Lost my wordpress settings/install without warning. Cannot access my website now!
Hey Corry,
This is something our live support can handle. If you haven't already, give us a call.
DJ
Customer Advocate at Domain.com
Good but i never recieved warning on my domain paymentv expireing so i am currently trying to get all reactivated
Hi Nikauly,
That is something our support can do! Give us a shout!
DJ
Customer Advocate at Domain.com
Setting up my wordpress is not intuitive. I can't get passed the password and username boxes
Hey Detroit,
Give us call and we can fix that for you!
DJ
Customer Advocate at Domain.com
Payment for the domain was deducted 15 days before the actual expiration date. That is cheating me out of money and time. I hope this will not be an ongoing problem. I received an email for my email renewal also far in advance. I consider this bad business practices.
Hi Michelle,
We do pull payment early to prevent interruptions in your service. This is disclosed in the TOS you accepted.
DJ
Customer Advocate at Domain.com
If there were 'Zero' stars option... it would be that
Hey Gregg,
We would love to know why you feel this way. Give us a call so we can see what we can do to make things better.
DJ
Customer Advocate at Domain.com
Great customer service, so willing to "Pick Up The Phone" and help, so very appreciative of that fact
Hi Larry,
That's how we roll! Thank you for your review!
DJ
Customer Advocate at Domain.com
Customer service person I spoke with created more problems than she solved. Her level of competency was low for this. Now my emails are a mess.
Hey Monica,
If this is still an issue, give us a call and we will look into this for you.
DJ
Customer Advocate at Domain.com
Absolute best options/ prices for the domains. Site difficult to navigate initially, but after several logins i figured it out, AND now our business is official!
Hi Louise,
That is so good to hear! Congrats!
DJ
Customer Advocate at Domain.com
The website is still not active its on 403 forbidden
Hi Musab,
Let us check that out for you. Give us a call or chat!
DJ
Customer Advocate at Domain.com
Experience is good but I don't know that why after every purchase the account gets locked for no reason?
Hi Siddharth,
Next time that happens give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
Being new to website building they made it easy by providing step by step instructions to accomplish my goals.
Hey Angelo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Everything works, too much javascript on the website, it is a bit slow to load - would prefer less than 0.01s load times
Hey Lecturify,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I was having a channel is trying to create an email address I have two domains one is beyond limitslife.com and the other is abra –ka –debra.com. I need email addresses for both domains
Hey Debra,
That is definitely something you can do. Give us a call or chat and we will get you taken care of!
DJ
Customer Advocate at Domain.com
Its really hard to activate my Google workspace, Im trying to active the domain for almost a week
Hey Milton,
Reach out to our live support! They can definitely help you out!
DJ
Customer Advocate at Domain.com
Maybe I'm just not computer smart enough but I can't figure out how to add products to my store. They have limited fonts and I'm stuck with my headings blending into the background. They give lots of instructions but I am rethinking this site. Hopefully will get better.
Hey Lillian,
You got this! Give us a call or chat any time and we will be happy to help!
DJ
Customer Advocate at Web.com
I found Domain.com to be very easy to work with to register a domain.
Hey Ernest,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sirica,
We have sent you a private message as we want to get this resolved asap!
DJ
Customer Advocate at Web.com