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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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You provided me a temporary password for my email. How can I change it? I try to use it again, but I don't have access to my email account.
I've been using Domain.com around 10 years now more or less and have always loved using it and recommend this service to everyone I can.
Hi William,
Thank you for your awesome review!
DJ
Customer Advocate at Domain.com
I am having trouble connecting my domain to Shopify. How do I fix this issue?
Hey Layla,
Give our live support a call or chat and we will be happy to help!
DJ
Customer Advocate at Domain.com
Different... experience as my 1st time establishing a website for my customers. I'm slowly accomplishing my website. From: Terena House
Hey Terena,
Thank you for your review!
DJ
Customer Advocate at Web.com
I have paid for google workplace and privacy and I am not allowed to use it, whenever I try to use they want to make me pay but I already paid, too difficult to manage.
Hey Andrea,
Give us a call or chat and we will be happy to help with that!
DJ
Customer Advocate at Domain.com
Parts of my website dont work and yes, ive called about it
Hey Lacey,
Give us another call. We can definitely get it fixed.
DJ
Customer Advocate at Web.com
I hate this $#*!ing company. This is the only domain host I've had where I get billed for things I no longer own. It just happened again. What the $#*! is wrong with your system. I just got billed for something through Paypal and it isnt my primary payment method. Un $#*!ing believable. I've called about the billing issue in the past, and I was treated like it's my fault. I cannot stand you $#*!s.
Hey Nicholas,
We are sorry to hear this is an issue. Please email us at [email protected] and we will be more than happy to help!
DJ
Customer Advocate at Domain.com
Find difficult navigating and putting in my information
Hi Tonja,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
I use WebsiteBuilder Express-Business for my site on Microsoft 365 Education A3/A5.
The design is very close to the modern Microsoft SharePoint sites but is much simpler in use. There is a blog option as well as a Store to sell for instance books. It is possible to order regular backups for additional cost. I also use the Standard SEO service which seriously increases the number of visits. Therefore, I think that this combination of services is ideal for such an educational site like mine.
Hey Sergey,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
My experience has been with highs and lows. Also I am getting an understanding of how things work and moving forward with my business.
Hi Johnel,
Thank you for your honest feedback. If you ever need us we are a call or chat away!
DJ
Customer Advocate at Domain.com
Cant find the order form for my customers to fill out before they pay
Hi Terrel,
That's an easy fix. Give us a call or chat and we can help!
DJ
Customer Advocate at Web.com
Experience is far better than the experience with Register.com over the last 6 months or so. My site is still not working correctly though. Seems to be issues with communication at times.
Hi Scott,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Hey Brandy,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
Your customer service representative, Erwin, is excellent. Thank you for all of your assistance. Elizabeth O'Connor
Hi Elizabeth,
Thank you for your review on Erwin!
DJ
Customer Advocate at Domain.com
Please provide tutorials on website design. If you already have tutorials, make them easy to find.
Hi Melissa,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Good. The only thing I don't like is that all domain are pre-set for auto renewal and end up paying for domains that we don't want to renew.
Hi Jack,
That's an easy fix. Give us a call or chat and we will get that handled.
DJ
Customer Advocate at Domain.com
I have had nothing but trouble with your website. First I was locked out of the site because your stupid security banned me. I was then told by two of your people to try to register my domain name at one of your competitors. Then, got someone there that knew something to get my domain registered. Today, tried to register another website and the shopping cart showed the same red circle chasing itself for almost an hour before I gave up and did what two of your people told me, REGISTER with YOUR COMPETITION. NOW, I am trying to transfer the domain I COULD buy from you to one of your competitors and can not get the website domain opted out of domain lock, which it shows I already have done.
Hi Brant,
Thank you for your review!
DJ
Customer Advocate at Domain.com
At first Foundation was a bit slow and clumsy and missing som, e features from Domain Central however at this point it is polished enough to rate it five stars...
Hi Dejan,
Thank you for your amazing review!
DJ
Customer Advocate at Domain.com
I end up purchasing the domain with google.
Because domain.com, takes too long to let me work with my domain.
Hey Peter,
We are sorry to hear this but we are glad you could get your domains!
DJ
Customer Advocate at Domain.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB


Hey Jean,
Give us a call or chat and we will fix that!
DJ
Customer Advocate at Domain.com