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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I sent this email to CEO Sharon Rowlands - let's see if she responds - to date, she never has:
Well, I finally got someone who helped in under 2 minutes so now I know what to do if it ever happens again. So should Support, chat, MTS, & all employees. For an iPhone: in Safari enter mail.domainname.com/ios. That takes you to a screen where you enter your email address, then your password & voila, the profile is in your settings to install. After 2+ years and maybe 40 folks I have communicated with I lucked out with 2 – one about a week, the other a few hours ago that gave me this solution.
That's a 5% success rate, well, not even as good as the IRS.
Here are my questions for you to ponder:
1) WHY isn't this common solution known by more staff? – you see, I am loyal to a fault where probably most if not all customers faced with the issues I have encountered would have found an alternate provider and vented about Web.com in as many places as possible which is reputation damaging.
2) I was never made aware of the email migration so if I logged into webmail, I encountered an error. Luckily there is a workaround, BUT shouldn't customers be made aware of that. The last rep told me that I am in Group B so if I log in to Webmail that is what I should use until notified (hopefully) that I can go back to what I was using.
What do I want to tell you – train, train, train – I don't think my situation is unique.
Each issue takes over 3 days to resolve, current issue has been pending for 11 days so far and it's still not resolved. Very difficult to pay for a website and cannot publish it due to provider issues which is causing my business to lose money everyday it's down and published. I've lost more money using web.com than I've paid or web.com
Hey Janelle,
That is not good. GIve us a call or chat so we can look into this.
DJ
Customer Advocate at Web
I am facing difficulties in managing my email via your control panel. I have created an email that could send but receive emails; at the same time, I could fix the configuration to solve the problem.
Hey Omar,
Give us a call or chat. We would be more than happy to help!
DJ
Customer Advocate at Domain.com
Great customer service!
Happy with my choice to work with web.com.
Hi Mike,
Thank you for your review!
DJ
Customer Advocate at Web
Extremely courteous and helpful. Kept checking back with me with updates.
Hey Nancy,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at Web
Some how the browser title got changed and I couldn't log on to my emails. The customer service technician (she) was extremely helpful and helped us find the problem and reset the nessesary login and passwords. Great service and will recommend this service to all my clients.
Hey Edward,
Thank you for your review!
DJ
Customer Advocate at Web
I'm pleased to share my experience with Web.com Von did an excellent job with problem solving my website issue. She walked me through each step to fix the problem. She was very knowledgeable and helpful.
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web
It has taken quite a few times to revise and adjust the new website, which is understandable, but a few times I think my comments were ignored or missed. This latest work session over the phone with David was GREAT! He worked with me and actually educated me, so I can more effectively make my own changes. Thank you David!
Hey Bruce,
That is so good to hear. Thank you.
DJ
Customer Advocate at Web
They did auto renew by them self and you need every time to call them
Hey Hussein,
Give us a call and we can definitely look into that!
DJ
Customer Advocate at Web
Im doing okay so far. A few glitches but all is good.
Hey Michelle,
Thank you for your review!
DJ
Customer Advocate at Web
Hey Nico,
Thank youfor your review!
DJ
Customer Advocate at Web
Enjoying it so far. Only frustration, is not being able to place icons and wording where we need to. Cannot give a complete review at the moment. Hopefully in a position to upgrade my rating to five stars.
Hey Baub,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The hosting doesn't parse or process. CSS files quick enough. It can take some time hours for your system to process this file. Meanwhile, the websites don't display properly. This NOT GOOD!
Hey Hector,
Give us a call so we can try to look into this for you!
DJ
Customer Advocate at Domain.com
Constant issues with login. I get shown weird pages and/or told that the passwords are wrong even though I use google to manage the password and also if I manage it myself. So I've had to change passwords basically every time I try to log in.
I have transferred two domains from another host, but haven't gotten the emails to confirm the transfer. Off course I know this is not your fault but relies on the other host, but stressful since I already paid you and nothing seems to happen.
Hey Pilunguaq,
Give us a call or chat so we can look into that.
DJ
Customer Advocate at Domain.com
They have a great support
Always ready to help out
Hey Benjamin,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Domain stole $19.99 from me. Will never do business with them again.
Hey Rodney,
Give us a call or chat so we can see what we can do about that!
DJ
Customer Advocate at Domain.com
I like the drag and drop features for the website builder however some of the creative tools are difficult to use in terms of editing and cropping certain types of files
Hey Matthew,
Thank you for your review!
DJ
Customer Advocate at Web
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at Web
Spoke with Anthony and he was very patient and helpful. He worked with me to get my email fixed and was wonderful. Greatly appreciated all his help.
Hey Lois,
THat is so good to hear. Thank you for your review!
DJ
Customer Advocate at Web
I have used Web.com since 2013 and continued this year with the updated hosting and website builder. They consulted me and helped get the site ready for posting. Thanks everyone at Web.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Richard,
It looks like we've been in touch. Thank you for your feedback!
DJ
Customer Advocate at Web.com