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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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From the very beginning, to Jeph working with me past his shift, I felt like I was in comfortable, confident, dependable hands. Jeph was patient, worked with me, and listened!
This site used to be so easy to use now it is near impossible to navigate. Would never use this again for a domain and email. Never
New at website building but the Web builder isn't as user friendly as I'd hoped. Pictures and page formats are essentially stuck in only a few preset options. You can't e.g. move/click and drag pictures around, nor adjust pic sizes with cursor/arrow. Seems also you cannot easily change separate page colors without changing the entire website design with all pages. Separate font colors as well cannot be changed for each page without changing the entire website color scheme. Page, theme colors are preset to a few options or it is difficult to edit separate page colors, fonts, etc. I'm sure there are other issues which I'll discover.
Hey James,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Trying to purchase a domain, the bank flagged it as a suspicious charge of $0.00. So I texted the bank back and they lifted the block, but when I tried to purchase it again, Domain.com flagged it as a suspicious transaction and suspended my account. So I gave the process 2 stars because purchasing a domain from Domain.com was decidedly inconvenient.
Hey Rick,
We are so sorry you had a poor experience. We promise to do better.
DJ
Customer Advocate at Domain.com
This site works only with few browsers and only if with minimum security
Hey Verney,
That's strange. Give us a call or chat so we can look into that!
DJ
Customer Advocate at Domain.com
For one, the website only works in Mozilla Firefox. I can't even log in using brave or chrome.
The online help appears completely disabled. Clicking the chat tab for the online help goes nowhere.
I appear to be unable to make updates on dashboard.
Hey David,
Give us a call or chat so we can look into that!
DJ
Customer Advocate at Domain.com
I am so happy to take the extra two minutes to make a review for Sara S, the representative who actually knew how to fix the issue I needed help with, as well as someone else a couple months back; out of the two years with Web.com. Most of the time people jump me from caller to caller because they can not help with my issue. I am so disappointed that I will not be able to contact her directly through the platform, since I know she is one of the best. Either way it makes me happy she is part of web.com and know there is truly certain individuals who are good at what they do in my platform I have my business running on.
Hey Jesus,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
The representative, Josh, in the cancellation department was courteous and knowledgeable in canceling my services in entirety. I found it was not going to be necessary for me to have a website or any services connected with web.com but the experience I had with them was good.
Hey Diane,
We hate to hear you cancelled but we are glad it went well!
DJ
Customer Advocate at Web.com
Very EZ set up and fun! Was easy and web.com very helpful in the process of setting up website Thank you
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web.com
It took a long time to solve my problem, and the customer representatives on chat were not on the same level of assistance
Hey Dr,
Have you tried our phone support? They should be able to help.
DJ
Customer Advocate at Web
The tech assistant was very positive, understanding, knowledgeable, and helpful. He was skilled at asking questions to determine the need and quickly worked to answer the question. He went above and beyond to make a needed change to the account. Great representative for your company.
Hey Cindy,
That is awesome. Thank you for your wonderful review!
DJ
Customer Advocate at Web
I called with questions regarding both billing and building the website. The Customer Service Agent was helpful, friendly, patient, and to the point. Great customer service.
Hey Gregory,
Thank you for your review!
DJ
Customer Advocate at Web.com
Receiving 'add missing information' message, but no direction to address it.
Hey Michael,
Call us. We want to look into this for you.
DJ
Customer Advocate at Domain.com
Haven't actually seen my website yet as it still displays under construction no matter what I do but ill figure it out at some point.
Hey Nathan,
You got this. We are certain it will look great!
DJ
Customer Advocate at Web.com
Got a server error on my site, surroundtherapy.com. It came from a plugin, Mojo Marketplace, according to the logs. But renaming it in the file manager didn't work.
Hey Haakon,
That's interesting. Try giving us a call or chat and we will see what we can do.
DJ
Customer Advocate at Domain.com
I used the chat function for assistance loging in and was assisted and resolved issue in minutes. Was a perfect interaction and that is rare with chat i usually find,
Hey John,
Thank you for your review!
DJ
Customer Advocate at Domain.com
She knows her stuff! Wow. I have called support several times in the last week or so with the exact same issue and i kept getting bumped around.
She solved my problem quickly doing something no one else did when i called. I've been doing this stuff a long time and i can say she knows her stuff! Again wow, i appreciate people like her who are knowledgeable and help me get my job done efficiently.
Hey Paul,
Thank you for your amazing review!
DJ
Customer Advocate at Web.com
Hey Asaf,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The lady that Helped me with very patient and understanding as it was difficult for me to maneuver.
Hey Sandi,
That's great. Thank you for your review!
DJ
Customer Advocate at Web.com
Your support is terrible! I purchased email accounts and I can't access them, see where to access them or even have a response for help!
HeyOmar,
Have you tried calling? We are more than happy to help!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dean,
We are so sorry to hear this. If you could, give us a call so we can try to make things easy for you.
DJ
Customer Advocate at Domain.com