On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience today with Mr. Philip was very grateful, he's polite, good explanation and good listener, I hope the same customer service will continue always thanks
Professor Ndoulah
The site charges for website builder should be more clearly itemized for which site instead of an account #
Hey Heaven,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I truly appreciate the help Ike D gave to me today. He was kind, considerate, knowledgeable, and patient. He was fantastic
Hey Leon,
Thank you for telling us about Ike's service!
DJ
Customer Advocate at Web.com
Enrica B. Provided exceptional assistance in explaining and walking through step by step of what could have been a complicated process.
Hey Larry,
Thank you for your kind review on Enrica!
DJ
Customer Advocate at Web.com
Easy to navigate not confusing and full up of text and over selling
Hey Dave,
Thank you for your review!
DJ
Customer Advocate at Domain.com
While checking up on my Web.com site, built with their online tools, I noticed a spam header had been injected into the code. I could not remove it. I called Web.com support, gave them my identification, told them the issue, and the issue was resolved within 20 minutes, while I was still on the line. Have your account number and your phone with you--they may text you as an added level of security.
Good job!
Jo
Hey Jo,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at Web.com
Erin the support specialist was very professional, knowledgeable and expedient in assisting me with my request. I was on the phone tops 4 minutes & it was because he stayed on the line to make sure I was able to get setup my email correctly.
Very happy that solutions are provided immediately.
Hey Helga,
Thank you for your review on Erin!
DJ
Customer Advocate at Web.com
Jay (Justin) employed his in-depth expertise in web design and editing, as well as his patient and cheerful customer service manner, to brighten up our company website. Answering my questions, he provided better ideas than what I had intended. He guided me through handling website photos and how I might edit them to achieve a standard look. He described how the coloring would work, and what the best practice was for color selection. He pointed out how the features and blocks work, and how to successfully edit and delete those. He led me to the SEO and Company information pages to ensure we had the proper info in them for success. His support was an exceptional customer service experience. Awarded 11 out of 10 points! My compliments, Sir!
I can't get on to manage my site. Nothing will open!
Hey Kathryn,
Let us help! Give us a call!
DJ
Customer Advocate at Domain.com
I spoked with 3 web.com representatives to help me with non publishing website builder and 2 weeks later my site is still not working!
Hey Viorel,
Send us an email at [email protected] and we will get you taken care of!
DJ
Customer Advocate at Web.com
I'm having a lot of problems logging in sometimes. I've had to change my password twice in the last few hours. I have the login details saved in Chrome, but for some reason your system kept saying its wrong. This is the 3rd time I changed my password, and I have it both saved on Chrome and written on a separate document. Hopefully I don't get too much login problems in the future.
Hey Ivan,
Give us a call or chat and we can look into that!
DJ
Customer Advocate at Domain.com
I'm new, I'm still working on it. But so far I like it. Soon i finish i will write other review.
Hey Annette,
Glad to hear this! Thank you for you review!
DJ
Customer Advocate at Web.com
I'm quite satisfied with my website, and the price makes it a great value. :)
Hi Cameron,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
I love it, very easy to use and set up your own website.
Hey Madeline,
Thank you for your review!
DJ
Customer Advocate at Web.com
Our web site contact request form was not sending us the request to our email.
Dominique with web.com persistently worked thru the issue and was able to correct the email forwarding problem.
I have been a Web.Com customer for years and they always take care of their customers.
Bob
Hey Bob,
Glad we could get you taken care of! Thank you for your review!
DJ
Customer Advocate at Web.com
The clearly explained web.com's policy of not refunding a monthly bill already charged. I explained to the rep that the accounts been closed 10 days ago and I should not have been charged a new monthly bill. Anyhow he worked to convince management to refund me that months payment. I appreciate his efforts.
Hey David,
Glad we could get that fixed. Thank you for your review!
DJ
Customer Advocate at Web.com
I have continuesling tried to use live chat for help, goes to some scam AD site, email doesn't work and I am not able to call. It should NOT be this difficult to put my etsy in and when someone types my domain, allcraftsplus.com should go to my etsy. Nothing is working, it is NOT on the etsy end, it has to be done here. So far I am unable to get help
Hey Jennifer,
Have you tried calling us? We'd be more than happy to take a look.
DJ
Customer Advocate at Domain.com
I RECIEVED A RANDOM CHARGE FOR NO REASON AND YOUR $#*!TY SITE ISNT ALLOWING ME TO GO TO LIVE CHAT $#*! YOU
Hey Devon,
Have you tried calling? We can look at the charge and see what it's for!
DJ
Customer Advocate at Domain.com
These tools are very difficult to figure out. You need to provide tutorials to help shorten the learning curve.
Hey Craig,
We would love to help. Give our live support a visit!
DJ
Customer Advocate at Web.com
Easy transfer of a website I had on another server
Hey Andrea,
Thank you for your review!
DJ
Customer Advocate at Web.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there,
Thank you for your kind review!
DJ
Customer Advocate at Web.com