NetworkSolutionsReviews 10,335

I'm having a hard time managing my web site. I did the tour and things are still not working the way I want them to.

Whether online or over the phone Web.com representatives are excellent!

After contacting web.com on three separate occasions going back to August and being told the issue was resolved, I was finally able to work with a representative who was able to take the time and patience to understand the problem and resolve it. It took three phone calls and three hours previously only to find that nothing that was promised was accomplished. Ron R took the time to research notes and understand the issue while working with his team to make sure that my goal was finally resolved. Ron was calm, patient and professional throughout our conversation and is a tremendous asset to the company and customer service! Thank you again Ron!

After I experienced some problems your company regarding my domain name, your staff has made up for it by resolving the situation. Thank you

Website has been nice, but too many technical problems that require updating that you experts should automatically do for us but expect me to fix with little knowledge of experience to do.

My domain has been deleted with only 1 warning that was in my junk mail. This is unacceptable!

I have some issues with your UI and cannot manage my payment methods, blocking me for renewal a couple of times already

After calling 5 times about my website being down and speaking to 5 representatives; I was finally connected to a knowledgeable rep. Luckily I was able to get a representative named Romeo. He followed up 2x and made sure everything was working again. I made sure I left a good word about Romeo with his supervisor. Ive been with registered.com for over 15 years and this experience was my first time interacting with a rep who demonstrated such superb customer service.

WordPress throwing lots of errors, authentication errors (I use a pwd manager so this is on Domains.com), database connection errors, webpage rendering errors that require multiple page reloads. Poor performance all the way around

The website is greyed out, usually meaning this is not available. I had difficulty connecting a website to this domain and setting up emails. I couldn't find much on Youtube from Domain

Very poor customer service. There is no follow up by anyone.

Domain is easy and quick. I have been a customer for over 10 years and I love it.

My first call in about my problem, was answered by a young lady that had a hard time understanding what my problem was. Where she was located was also VERY noisy and we were cut off. I recalled and got a wonderful lady by the name of Lovely. She was very clear over the phone and NO background chatter. I explained my problem and she got right to the heart of it. She was VERY patient with me working on various ideas to get my password problem fixed. She NEVER got frustrated with me and we got the problem solved.

If you give out gold stars to your people that do good work, Lovely should get 5 gold stars for her excellent work. She was a pleasure to talk to and again she really knew her "stuff", something not seen very often these days. Thanks again Lovely, you are the best.

I've been trying to get my emails to work for the past few days and I cannot get help with this situation.

I need help with something but I don´t know who and how to ask. Live chat is not working.