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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Very good. Thoroughly answered all questions. Very pleasant to talk to and considerate.
I wasn't allowed to get a refund for the domain name I purchased accidentally like 10 minutes before. Now I am stuck with it for 5 years.
Been a client for over 8 years and as time passes the quality in the service decreases
Hey Jorge,
Give us a call. Let us know what you think we can improve on.
DJ
Customer Advocate at Domain.com
It is very difficult to get live help. I have clicked on live chat and nothing happens. Additionally, I paid for 3 google workspace accounts and it will not acknowledge it, asking me to pay for them again even though my receipt says I have paid. Additionally, I cannot get the free SSL toggle to move over when it should be active.
Hey Stephanie,
Try giving us a call. We can definitely help with this.
DJ
Customer Advocate at Domain.com
Don't really have time to go into the details but the process of transferring a domain over was extremely time-consuming and frustrating. The website I designed is fine and sufficient.
Hey Brandon,
We are so sorry to hear this but we are glad it got finished. Thank you for your feedback!
DJ
Customer Advocate at Web
I need a reset authentication code and your live chat is not helping
Hey Kristin,
Give us a call and we can take care of this.
DJ
Customer Advocate at Domain.com
There could be a few more tools and features such as spell and grammar correction and interactive displays but its a great sight for a basic web sight layout.
Hey Zachary,
Thank you for your feedback!
DJ
Customer Advocate at Web
Amazing and super helpful guy that gave us all the answers. He was very sweet and knew exactly what he was talking about.
Hey Mary,
Thank you for your review!
DJ
Customer Advocate at Web
The customer service was great, but now I dont even know where to start or what to do next
Hey Hector,
Give us another call and ask. We can help guide you in the right direction!
DJ
Customer Advocate at Domain.com
Every time I, or someone else tries so go to my website it says it's an unsecure site. This is a major issue as I use this for business and it's a huge deterrent for potential clients. I have tried to contact the company and do a live chat, but I get kicked out of the option to contact every time.
Hey Sarah,
Sounds like you need an SSL. Lets get you set up. Give us a call!
DJ
Customer Advocate at Domain.com
Difficult platform to use honestly, many bugs, crashes often.
Hey Jackie,
Next time you experience this issue, give us a call or chat and we will do our best.
DJ
Customer Advocate at Web.com
I am just getting into the website market and need all of the help I can get. Domain helped me move from step 1 to a place where I feel comfortable. I thank them for their patience and support.
Hey Chester,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The representative understood what I wanted to do. He was polite, easy to understand, and patient.
Hi Robert,
That's great. Thank you for your review!
DJ
Customer Advocate at Web.com
After another vendor posted my original web site the "Secure Alert" message appeared on the website.
After two calls to web.com the issue was resolved. I was fine with it taking two calls as I believe their was some very specific knowledge and the second person knew exactly what the cause was.
Hey Thomas,
Thank you for your review!
DJ
Customer Advocate at Web.com
So far is great! This is my first time creating a website, and I am having lots of fun with it.
Hey Carmen,
Thank you for your review!
DJ
Customer Advocate at Web.com
I was advised to switch my website and now I can not get back into create another account or know what any of the language means. This was suppose to be simple
Hey Christy,
Have you reached out to our live support? They are more than happy to help!
DJ
Customer Advocate at Web.com
All is good -but I would like to see a phone number on the website to speak to an agent in case of an emergency. Thank you!
Hey Toby,
The phone number is on our site. Give us a call anytime!
DJ
Customer Advocate at Domain.com
Still trying to figure out how to access things, but mostly easy with some searching. I registered a new email address for my domain, but can't seem to figure out how to access the webmail yet. It's not easy to access on the main dashboard, nor elsewhere it seems.
Hey Philip,
Our live support will be more than happy to help!
DJ
Customer Advocate at Domain.com
Haven't found the proper template for my needs yet.
Hey Newton,
That is something our live support may be able to help with!
DJ
Customer Advocate at Web.com
Yeah, my domain expired I didn't get a notification, it expires 2 days ago, I'm trying to renew it is not loading. And your live chat doesn't open either
Hey Sha,
Give us a call. We will straighten that out.
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mae,
Unfortunately domain names are non refundable no matter the cause. We do apologize for this inconvience.
DJ
Customer Advocate at Domain.com