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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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The website is very slow to load - and it is not my system / connection:-)
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at Web.com
Keep getting transfer to different department with no help. The only good thing regarding your company is just nice and polite people on the phone. That's it.!
Service and your job its so poor. :(
Hey Brian,
We will reach out soon!
DJ
Customer Advocate at Web.com
SSL should not have to be paid yearly as other sites don't require yearly subscriptions for secured sites.
Hey Danae,
Try giving our support a call. They can help!
DJ
Customer Advocate at Web.com
Good Day WEB.COM
Just want to say a Big THANK YOU to David C at Web.Com for doing Excellent JOB on MMMSI
Website. This is why in 6 years we are still here.
You know people always asked Mr. McCaughrin, You can go anywhere for cheaper prices? I say
Did that firm create over #3,500,000 Websites? Well No. Then why would I leave because of cost?
Their has to be more then just cost when I have people like David C who knows our firm website and
Make changes so its shine brighter then before, without asking.
McCaughrin Maritime has built a Reputation with Web.Com/ and Vice Versa. It just not time with a Company or Money exchanged across the table. Its Earned Respect!
You cant buy that no matter who you are!
Brian R. McCaughrin
Hi Brian,
Thank you for your review on David C.
DJ
Customer Advocate at Web.com
So far I have not been able to load the website builder page to start creating my site.
Hey Kara,
That is something that our live support can help with!
DJ
Customer Advocate at Domain.com
I've asked a few questions in regards to assistance with setting up and received no help.
Hi Shaquasia,
Help is on the way!
DJ
Customer Advocate at Web.com
Hi Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com
Hi Gina,
Our support can help. Give us a call.
DJ
Customer Advocate at Domain.com
I have edited my site as you'll see from my activity! Although the site is still messed up I changed pictures and stopped the auto slide and it keeps messing up … please fix ASAP *******@icloud.com
Hey Brian,
Help is on the way!
DJ
Customer Advocate at Web.com
I am new to domain.com and have paid for a email that I cannot use and the customer support cant not even help me this is trash and I want my money back!
Hi Devonta,
Give us a call and we will be happy to help!
DJ
Customer Advocate at Domain.com
Very knowledgeable and friendly. Great web layouts
Hey Cathy,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
The representative was very knowledgeable and professional. She took her time to answer all my questions and did her best to resolve my concerns.
HI Stanley,
Thank you for your review!
DJ
Customer Advocate at Web.com
Super quick. No stress. Done deal in minutes. Couldn't be happier. And my clients LOVE the quick turnaround.
Hey Jason,
That's how we do it! Thank you for your review!
DJ
Customer Advocate at Domain.com
I've been a customer of Web, com since it was founded by the original founder. I've been extremely happy and satisfied with the company and my services. Recently, there was a situation that happened a second time with something called "spoofing", and I called Customer Service for my e-mail issue, and a fantastic Customer Service rep named, "Nimfa" answered almost immediately. She listened patiently, and immediately understood what my issue was, first sent me a security code via my e-mail which I very much appreciated, understood my problem right away, and explained issue and resolution very efficiently so that I completely understood both. She then took double-checked 2 things that would prevent the issue from continuing or happening again, and asked me if there was anything else that she could do for me! I am so grateful that Nimfa is the agent who took care of my call, and want to commend her as a very valuable asset to Web.com! Thank you, Nimfa, for taking such great care of me and my business!
Hi Delores,
Thank you for your amazing review on Nimfa!
DJ
Customer Advocate at Web.com
He really took his time to help me with my web sites. He explained everything in detail. He is a great asset to your company. I would give him a raise. People like him are hard to find. Thank you very much
Hey Regina,
Thank you for your review!
DJ
Customer Advocate at Web.com
I like that it's been an easy and simple process so far.
Hey Alfredo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My account got locked out right after I purchased it and I had to go through web chat and wait for them to unlock it.
Hey Arwen,
Thank you for you review!
DJ
Customer Advocate at Domain.com
My support person was the VERY BEST I have experience out of the four who serviced me. He was able to walk me through to successfully publishing my new website and to make it secure. I'm very pleased.
Hi Cassandra,
That is so good to hear!
DJ
Customer Advocate at Web.com
I was able to quickly learn navigation, tools, and security features.
Hey Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Frederik,
Thank you for letting us know. Give us a call and we can look into that!
DJ
Customer Advocate at Domain.com