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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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My support person was the VERY BEST I have experience out of the four who serviced me. He was able to walk me through to successfully publishing my new website and to make it secure. I'm very pleased.
I was able to quickly learn navigation, tools, and security features.
Hey Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
Excellent - Chris understood my needs immediately and gave me some valuable SEO tips, including recommending the SEO Backlinks which I purchased, and my interview with Katie went very well - both were personable and seemed truly interested in helping me to meet my goals.
Hi John,
Thank you for your kind review on Chris!
DJ
Customer Advocate at Web.com
I had a great experience with my customer service rep. She was able to answer all my questions regarding my SSL and domain name expirations. She was able to extend my years of service and fix the symptoms use of an expired credit card instead of the primary card on file. She was also able to off a 20% discount offer to extend my domain. This was a great savings for our NonProfit.
Hey Lisa,
Thank you for choosing Web.com!
DJ
Customer Advocate at Web.com
I would have given 5 stars, however, I have to reset my password each time I want to access my control panel. I write my passwords down and keep them in a secure place. This lets your whole site down
Hey Ian,
Give us a call. Let's see what we can do about that!
DJ
Customer Advocate at Domain.com
Issue resolved quickly. The phone wait time was surprising low as well.
Hey Michael,
That is awesome! Thank you for your review!
DJ
Customer Advocate at Web.com
It is too cumbersome to reset every time you want to go through your web domain listings
Hey Scotland,
You may want to contact our support so we can look into that for you.
DJ
Customer Advocate at Domain.com
The rep person was very professional, gave me all support and understood what I was looking for.
Hi Pilar,
Thank you for your review!
DJ
Customer Advocate at Web.com
My representative was very knowledgeable and helpful
Hey Debbie,
That is so good to hear!
DJ
Customer Advocate at Web.com
I keep needing to redo the password I'm on the 4th one it seems silly
Hey Daniel,
Give us a call or chat so we can look into your issue.
DJ
Customer Advocate at Domain.com
The VonAnthonySalon.com website needed to be moved off the legacy nameservers because the legacy DNS did not support the CNAME record format that I need (directly from Microsoft). I initiated this transfer 6 days ago. I had previously been told that the migration would take 24-48 hours. 6 days later, still nothing.
Chris B was able to listen to my concerns and walk me through the process. I had to get the login credentials for the new management console. Chris walked me through the migration to the new nameservers.
I am cautiously optimistic that this change will actually take place within the next 24-48 hours.
I had spent an hour on the phone on Monday (11/7) and had been bounced around to 6 (six) different groups. The last group informed me that they would have to call me back. They never did.
Chris B is one of the few people at web.com that was actually able to help me.
The following ratings are for this one contact with Chris B. Ratings for all other contacts over the last 5 (five) weeks would largely be 1 star.
Hey Jim,
Thank you for your kind review on Chris B!
DJ
Customer Advocate at Web.com
Hey Juan,
Thank you for your review!
DJ
Customer Advocate at Web.com
I have terrible experience with Domain.com where they obviously sell or share my filling and ordering data (email and our telephone number) with a large number of worldwide companies where every day many of them call us whole day and offering to us website development etc, and every time new company and new number. Terrible experiance.
Hey Miro,
We definitely don't do that. You may want to check and see if you have domain privacy. Give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
I'm being inundated with people wanting to develop websites and software because there is no privacy on. Us domain registration. You should warn users of this.
Hey Matthew,
We will look into that!
DJ
Customer Advocate at Domain.com
Called the first time and the lady lied and said she unlocked my account but it wasn't u locked. Sent me a reset link that didn't work. I called again and the second lady "Hanna" had me just sitting on hold without ever sending a reset link that worked either. What is going on with y'all and y'all site? It's frustrating
Hey Tramayne,
Give us another call and we will get this resolved.
DJ
Customer Advocate at Web.com
I like the site, but two of our email addresses did not work from last Friday until yesterday and there was not a way to contact you.
Hey Greg,
You should always be able to contact us. Try again! We are here to help.
DJ
Customer Advocate at Domain.com
I called with a technical issue--Christian of the Modifications Team spent the time to help ascertain the source of our issue. He walked me through his troubleshooting steps and when he needed to test something he told me each time that there would be silence, but he was still on the line. He was patient, professional, and courteous
Hey Claire,
Thank you for your lovely review on Christian!
DJ
Customer Advocate at Web.com
I keep getting emails about a CSR and get the problem resolved. Also I am having trouble getting my page set up.
Hey Rachel,
Give us a call or start up a chat so we can help with that!
DJ
Customer Advocate at Web.com
I cancelled the monthly fee for MS365 but Domain.com still took the money from my account!
Hey Andleeb,
Give us a call so we can fix this.
DJ
Customer Advocate at Domain.com
Could no longer manage my sites. Can't log into WordPress. Will call later to see how to rectify. Will site builder always be free?
Hey PK,
Give us a call or chat and we can help with that!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra,
That is so good to hear!
DJ
Customer Advocate at Web.com