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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Thank you for being so outgoing for your customers very appreciated.
So far so good. I am still working on my website and will be calling you guys again.
Hey Javier,
Thank you for your review!
DJ
Customer Advocate at Web.com
Navigating the site is difficult. Editing my own website is not intuitive. Other website domains I purchased with you are not showing up.
Hey Harry,
Call us and we will get this taken care of.
DJ
Customer Advocate at Domain.com
Very knowledgeable technician, he was able to resolve my issue quickly
HI Joe,
Thank you for your review!
DJ
Customer Advocate at Web.com
Your emails will be on their server as the reseller. Can cause lots of confusion if you are using someone else as your hosting company because their settings are not normal.
Hey Pat,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Many problems and bad experience, for just few days that the payment is waiting and I haven't even notice you suspended my registration.
Hi Yossi,
That is something our live support can help out with!
DJ
Customer Advocate at Domain.com
Your.site will not allow me to add DNS to point to a different server
It keeps freezing.
Hey Levander,
Try giving us a call and we will fix that for you.
DJ
Customer Advocate at Domain.com
Seems decent so far, ease of use is good. I really like the ecommerce and store features. The most frustrating thing with online business in my opinion (and past experience) is the payment processing systems. I love this all in one system - and if it continues to work and doesn't lag, drop sales etc I'm staying.
Hi Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com
I know nothing about blogging and websites, But I am slowly getting the hang of it. Im enjoying it!
Hey Rex,
You got this! Thank you for your review!
DJ
Customer Advocate at Web.com
I have more than 1 hour trying to get website working but have 403 and white pages with embed iframe from http://www.searchvity.com/
Never had this experience with other domain providers!
Hi Nicolae,
Try giving us a call so we can help.
DJ
Customer Advocate at Domain.com
This site provides an advantage compared to others.
Hi Mack,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I wish I had read the review before coming, and I tell everyone never to use domain.com. The website update sometimes with problems, also about billing. You feel they charge you for nothing; today, I downgraded one of my domains, and they charged me 25$ because of a downgrade to the basic plan.
Hey Amir,
We are sorry to hear you feel this way. That is how our charges work. We do appreciate your feedback.
DJ
Customer Advocate at Domain.com
I bought domain. The purchase is still being processed and i see comment "up to 24h" for the last few days. What's wrong?
Hey Krzysztof,
There could be a few things wrong so it is best to contact our live support.
DJ
Customer Advocate at Domain.com
Just shy of 5 stars due to having different people to support instead of one to gain consistancy and less reiterating
And
Getting various stock emails that do not pertain to current product or discounts that don't apply to existing customers
Hi Tamberly,
Thank you for your review!
DJ
Customer Advocate at Web.com
The entire system sucks, If I had the time I would sue the company. I do not use the word hate, but i dispise this company and its racist work. I have spent months trying to cancel, but you are against people with disability. You communication, your staff, your review is jacked up. I will forever inform others how $#*!TY your service is. Karma is sucky for those with greed like this company. May you suffer at the hands of disabled people because we are HUMAN too even if your company says we aren't. Take your service and shove it up your arse.
HI Tiffany,
We are sorry to hear you have had this kind of experience. We want to help so give us a shout at [email protected]!
DJ
Customer Advocate at Web.com
You make it impossible to find the simplest things. I purchased Google workspace for example; I finally got an email from Domain.com telling me to start using it by activating it. The link in the email takes me to a page only offering me to purchase it; which I have already done. Very frustrating and a waste of time that I don't have to waste.
Hey Pamela,
Give us a call. We can look into that.
DJ
Customer Advocate at Domain.com
Setting up my website has been an unpleasant experience.
Hi Stephanie,
Give us a call so we can help!
DJ
Customer Advocate at Web.com
It's been alright, but the learning curve's been steep.
Hey Gena,
If you have any questions give us a call!
DJ
Customer Advocate at Web.com
I cannot get to my nameservers which is essential for me to change. It keeps giving me a page 404 not found
Hey Nicholas,
Try reaching out to our live support and see if they can fix this error for you.;
DJ
Customer Advocate at Domain.com
My initial contact with support told me my website was not even really a website- but a landing something or other. I am very technically challenged so i believed him and signed up. These templates are no better or easier to use than VistaPrint: ( Where I was previously for half the price.
Hey Rita,
We are sorry to hear this. Give us another call and we will fix this.
DJ
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale,
You are most welcome. Thank you for your kind review!
DJ
Customer Advocate at Domain.com