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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Very easy to learn and set up a domain and build a web page! 100% recommend!
I still have the Action item asking to validate my account.
Hey Lily,
Give us a call so we can help!
DJ
Customer Advocate at Domain.com
It appears that my sight has been hacked, especially my email.
Hey Gregory,
Try giving us a call and we will get that looked at.
DJ
Customer Advocate at Domain.com
My card expired, got a new one. Card on file was never updated, wasn't planning on renewing the domain I had purchased in 2020. It was the only one on this account. Got an email about renewal, been busy, assumed since my card was never updated, domain would lapse as they couldn't bill and I never turn on auto renew for domains.
Turns out they can bill your card regardless of if it is expired or not. Reached out to support to find out how this can be as it seems really unsafe and to get a refund for the domain as, again, wasn't planning to renew.
Turns out, you don't opt in to auto renew, they set it up automatically when you create your account and you have to "OPT OUT" of it.
I'm told by the agent they have deals with credit card companies and can update information on the backend to charge the card. Insane.
Requested a refund, as again, wasn't planning to renew and the actual domain purchase date isn't until January. Was told:
"I really do wish I could have given you the refund, but once the domian is renewed it won't be possible to refund on the domain renewal or make any changes for the expire date of the domain."
So, not a really great experience. No resolution. Won't be using them again and I recommend you don't either.
Hey Zack,
Try giving us a shout at [email protected] and we will help!
DJ
Customer Advocate at Domain.com
Takes forever for help as well as constant repeat things are difficult
Hi Lisa,
Try giving us a shout at [email protected] and we will be more than happy to help!
DJ
Customer Advocate at Web.com
Way easier than Wix! I have no website design skills, so thanks for making this feasible, intuitive, and almost too easy!
Hi Tarik,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
Live chat not working. Unable to resolve simple issue of setting up email / webmail. Have used other domain registries before - never this level of difficulty setting up basics. First time using domain.com; poor experience so far
Hi J,
Give us a call and we will take care of this!
DJ
Customer Advocate at Domain.com
I haven't been able to publish my site. I have spoken with customer service 3 time and every time they tell me its fixed and will publish in 4 to 48 hrs
Hi Scott,
Give it time to publish and if after 48 hours you still have issues give us a call back!
DJ
Customer Advocate at Web.com
This is my first time to use it, for i don't know how about it now.
Hi Liyou,
Give us a call and we will help you out!
DJ
Customer Advocate at Domain.com
I paid you for a Business Starter Workspace item, and it didn't sync properly. I had to go directly to Google and purchase it again. I'd like a refund from you
Hi Patrick,
Give us a call and we will see what we can do.
DJ
Customer Advocate at Domain.com
I just want the live chat and to have my website error message stopped, and to keep my website available to my clients
Hi Maria,
Try giving us a call!
DJ
Customer Advocate at Domain.com
I have been a customer since 2006, my email and my website were on the old system and having issues that don't seem to get solved. Me email was to be migrated to the new system and has stopped working twice now without any notice. My web sire is still hosted on the old system but i cannot access it to make any changes and am told i need to make a new website on the new system. Yet i still pa y full price for something that doesn't work. I see my renewale date is approaching and i am thinking of looking elsewhere if things don't get better soon
Hi Jim,
SOmeone should have reached out to you by now about this!
DJ
Customer Advocate at Web.com
The process is seamless. Without much knowledge in IT you can easily nagivate the platform. Simply text thus making them easily understandable
Hey Omotayo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
We have called multiple times because the debit option on our website will not work. No one can fix it and we are losing sales
Hey Alisha,
Give us another call so we can take a look into this.
DJ
Customer Advocate at Web.com
DOMAIN.COM HAS ALWAYS BEEN THERE WHEN I NEEDED THEM. I TREAT MY DOMAIN NAME PORTFOLIO LIKE TREASURED STOCK OPTIONS. KNOW WHEN TO BUY, WHEN TO HOLD, AND WHEN TO SELL. THANK YOU.
Hey Patricia,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Thank you for the good customer care
Happy new year and happy holidays to you
Hi Justin,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at Domain.com
Always difficult to add emails to outlook. It asks for security stuff.
Hi Connie,
Next time give us a call so we can help!
DJ
Customer Advocate at Domain.com
I am finding web.com very difficult to use. It took me 45 minutes to try to get an agent to answer a simple question. I can't even find my web builder. I am very frustrated and ready to look elsewhere for services. There are so many questions that I have.
HI Desiree,
Our customer support can answer those questions. Give us a call!
DJ
Customer Advocate at Web.com
Overall great. Some issues with how the website presents in editor mode not aligning with how it will be published (not able to click blog post links, some visuals not showing correctly).
HI Emily,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
The experience with this website company has been good for now.
Hi Sandra,
Thank you for your review!
DJ
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Peggy,
Thank you!
DJ
Customer Advocate at Web.com