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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Registering Domains: easy & convienent.
Web hosting: Mostly hassle free. I dislike that in order to work with my website, I need to log into my account here.
The payment went ok but now I'm trying to get the site set up on the server downstairs and it is just not going. I can get to the site but it constantly refreshes.
Hi William,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Good experience; However, 2 days for the domain name to be well registered and linked to Hostinger website is too long in my opinion.
Hey Marquez,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
Hard to get the images to crop into place on website.
Hi There,
Give us a call so we can help!
DJ
Customer Advocate at Web.com
The section for tech support is really difficult to find.
Hi Dejuane,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Constant issues and when ever I call support they want me to purchase something else or do something I am not comfortable with.
Hi William,
We will look into that.
DJ
Customer Advocate at Web.com
I would like more support. I am having trouble customizing parts of my site to my particular needs. The adjustments are not there, and I can't figure out where to look for answers.
Hi Toby,
Thank you for your feedback. Just give us a call if you need help!
DJ
Customer Advocate at Web.com
Not enough help on the weekends that know what they are doing
Hey Jennifer,
Thank you for your feedback.
DJ
Customer Advocate at Web.com
Hi John,
Thank you for your review!
DJ
Customer Advocate at Web.com
Website builder is not working (not redirecting) :(
Hi Gints,
Try giving us a call!
DJ
Customer Advocate at Domain.com
They always try to get you to buy more stuff and the website builder sucks. I've had too many issues.
Hi Mark,
We are sorry to hear that. Thank you for your feedback.
DJ
Customer Advocate at Web.com
I spoke with the customer service department in two occasions, and they were not able to answer my questions (which is ok with me). They told me the opened inquiries to the design department and they would get in touch in 24-48 hours. To this day, the have not contacted me. Three weeks and counting...
Hi RIcardo,
Give us a shout at [email protected]
DJ
Customer Advocate at Web.com
Hi Lee,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Several hours on the phone and in online chat to secure an SSL certificate for my website. Five different "representatives," only one of which has a clue how to help. But, still no solution. Review your logs (if you even have any) of attempts to do this for my domain, "www.bellyacres.net." It will read like a tragic comedy.
-- Christopher Rulon
Hey Christopher,
Give us a shout at [email protected] so we can help out!
DJ
Customer Advocate at Web.com
When adding text in the text boxes, every time I hit space, it puts the next word in front of the preceding word rather than following the word. It is also very slow to make the changes I am wanting, and seems to freeze on me to where nothing is happening. I've had to close the page and log back in several times to continue my task.
Hey Steven,
Give us a shout to see if we can help!
DJ
Customer Advocate at Web.com
Took £80.00 from my account and refused to refund or escalate to management. Rude customer service agents. Avoid this scam company
Hi Adam,
That's no good. Let us fix this. We ask you to email us at [email protected] so we can take care of that!
DJ
Customer Advocate at Domain.com
Very easy to use and your website looks nice when you finish it.
Hey Stanislav,
Thank you for your review!
DJ
Customer Advocate at Web.com
Website was easy to set up. Have not been able to figure out how to get it to show up on any search engines.
Hi Arlene,
Thank you for your review!
DJ
Customer Advocate at Web.com
Every since i purchased this domain name, i've had nothing but problems accessing my website and I continue to get error messages when I go in to edit. In addition to that, the 2nd tier person never called me back
Hi Derrick,
Thank you for bringing this to our attention. Give us a shout at [email protected] and we will take care of this.
DJ
Customer Advocate at Web.com
My email still doesn't work. Two of your people via phone or chat have told me they fixed it, but obviously they did not.
Hi Nikki,
Try giving us a shout at [email protected]!
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marshall,
Thank you for your review!
DJ
Customer Advocate at Domain.com