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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Possibly the worst customer service, I personally have ever had, constantly getting passed from person to person, noone knows how to help...you should be ashamed. Finally 1 person helped, but your cs team as a whole...terrible.

Date of experience: January 18, 2023
Nigeria
1 review
0 helpful votes
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Links aren't opening on your site
February 17, 2023

Links aren't opening on your site. It's frustrating. I'm trying to review hosting and it's not going through.

Date of experience: January 18, 2023
Pennsylvania
1 review
0 helpful votes
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Just very confusing
February 17, 2023

Just very confusing. I purchased a domain and the protection and privacy and yet I still can search for ther same exact domain and it says it available!

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Tiffany,

If you have already purchased the domain name, it may take a few days for it to show as unavailable. That being said if someone does try to purchase your domain during this time it will not work since you are already the owner. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Domain.com

Virginia
1 review
1 helpful vote
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For more than a week now your support has not been able to resolve my problem. Ticket No.S-*******. I have been a client for more than twenty years and I do deserve better service and attention. I have been without email for two weeks. Called your support center many times and I get no updates or a resolution. All I get is we are still working to resolve the problem. I been advised that by the end of the day the problem will be resolved, and nothing happens. This is unacceptable level of support service!

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
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Website builder is slower than expected in trying to revise a template and rather limited in placement options in trying to layout our new website. Admittedly this is my first day working with it so perhaps things will improve as I get more experience with it.
Mark T.
Event Manager

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Amanda,

Please do not hesitate to give our support team a call if you run into any problems. They would be more than happy to help. Thank you for your feedback.

Marissa
Customer Advocate at Web.com

Canada
1 review
0 helpful votes
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Experience is good, would of like a more feature rich UI

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Joseph,

Thank you for the great review!

Marissa
Customer Advocate at Web.com

Washington
1 review
0 helpful votes
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Trying to cancel my domain and cannot access that page or get help from the chat

Date of experience: January 17, 2023
Utah
1 review
0 helpful votes
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I have been working on building a website with wordpress for over 6 months and have been having difficulty. The pricing for the domains and renewal have been just fine.

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Brad,

It's unfortunate to hear you have been having issues getting your site up and running. Please feel free to give our support team a call, they would be more than happy to help however we can. Thank you for letting us know.

Marissa
Customer Advocate at Domain.com

Alabama
1 review
0 helpful votes
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Customer service has been over the top exceptional in every interaction

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Emily,

Thank you for the great review!

Marissa
Customer Advocate at Domain.com

Louisiana
1 review
0 helpful votes
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In addition to service charges they don't exist on other website builders being exorbit your website builtder leaves a lot to be me and I'm not really happy with the WA' I have to struggle to get anything published or how every single published website instead of just managing an entire account for a flat rate is an additional $50 or whatever it's crazy it's expensive and it's not better than other website builders like sitepad which things built directly at AC panel and it doesn't have a lot of options You charge like a premium service and then give sub premium results I on to hear temporarily so I can figure out how to move everything but of course everything has been made extremely difficult and geared towards Your proprietary stuff which leaves a lot to be lonely for

Date of experience: January 17, 2023
Portugal
1 review
0 helpful votes
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I wanted to cancel a domain I bought by mistake and nothing.

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Francisco,

Oh no! Please feel free to give our support team a call. They would be more than happy to see how we can help. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Domain.com

Alabama
1 review
0 helpful votes
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Register.com is garbage. They are good at one thing: registering your domain in 1999. Never give them your credit card for any reason. Today I authorized an $11 charge. Just got an American Express alert they charged my card $75.97. This is the $#*! I'm talking about. Shady, shady, shady. Most dishonest company I've ever dealt with. Only time in my life I couldn't get a vendor to reverse a charge for a non-functioning product, so I disputed with AmEx and *they* reversed the charge for me. I cannot even articulate what absolute trash these thieves and con artists are.

Date of experience: January 17, 2023
Italy
1 review
0 helpful votes
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There is a lack of information about where to find things

Date of experience: January 17, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Mickey,

Please do not hesitate to reach out to our support team with any questions you may have. They would be more than happy to help!

Marissa
Customer Advocate at Domain.com

West Virginia
1 review
0 helpful votes
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Forcing HTTPS on my website is still not working. Cannot figure out why, despite purchasing a SSL certificate.

Date of experience: January 16, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Benjamin,

Oh no! If you purchased an SSL those keys may need to be manually input into your account. If you wouldn't mind giving our support team a call they would be more than happy to help with that. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Web.com

New York
1 review
0 helpful votes
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Your web portal is slow
February 16, 2023

Your web portal is slow. Nothing ever seems to work. Your php updates constantly crash my website.

Date of experience: January 16, 2023
Ohio
1 review
0 helpful votes
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Your tech support is limited in knowledge and your sales team said you had full instruction on tranfering all my services from a legacy account a new hosting package. Now im being told someone screwed up 4 days ago on setting thing up 4 days ago

Date of experience: January 16, 2023
Arizona
1 review
0 helpful votes
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Great web builder, still upset I was not able to get the year subscription at the price I was shown.

Date of experience: January 16, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Timothy,

Thank you for the wonderful review!

Marissa
Customer Advocate at Web.com

Texas
1 review
0 helpful votes
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The customer service Chats haven't been always the best, but they do their best with my ignorance.

Date of experience: January 16, 2023
New Jersey
1 review
0 helpful votes
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Your tech support is improving
January 16, 2023

Your tech support is improving. Please keep up the good work..

Date of experience: January 16, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Georgette,

Thank you for the wonderful review!

Marissa
Customer Advocate at Domain.com

New Jersey
1 review
2 helpful votes
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It has been the worse thus far
February 15, 2023

It has been the worse thus far. My website has not been working for me or my clients every time I call the agent says its working on their end, we are going into the second week of me not having a site for my business which is ridiculous. I will be cancelling my subscription, site. Etc. I cannot continue to keep hearing "call us back in 24 hours, you have to wait 24 hours", and nothing happens.

Date of experience: January 15, 2023