On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Im having the worst experience trying to build a website! Starting to regret my purchase
Business site down due to no ssl cert which is issued by reg.com in the 1st place. Dozens of calls round in a circle for several weeks with no way out. Each call you start from scratch. Loads of promises going nowhere. Only progress is when I contact the President of the company who put me in touch with a top manager who resolved the issue quickly. I have had to contact the President twice in the last couple of years in order to get issues resolved. This is not good enough. Thousands of $ lost because of lost bookings. We are a travel business.
Given that I've been able to get this far, that means the UI is intuitive... I'll have more information once the site is up and running.
Hi Laura,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Not self explanatory
Charged more than I signed up for
Having trouble navigating to build my website but good customer assistance the people are very nice and patient.
Hi Jacinta,
Thank you for the wonderful review!
Marissa
Customer Advocate at Web.com
The site is a little difficult to navigate. I didn't get the email when I got my Domain so getting the email is not easy. I hope I did it right! Now I would like to change the password you gave me and I cant figure out where to do that!
You sold my phone number...I have received 5 spam calls about websites since I registered my new domains. I am transferring out shortly.
One of the emails is missing and I can not access to the web editor. Is the host ok or shall we modify it?
I have no prior experience in designing a website. I'm finding it reasonably intuitive to use, could be a bit better.
When I signed up, I thought I was signing up for Ecomdash. I was a previous user of Ecomdash, this does not have the full features as Ecomdash. I was not able to list anything on Walmart.com.
Domain keeps crashing, I need to start up 3-4 X before it opens. My site is incredibly slow, and I need technical help, not a forum to read as I have limited time on computers due to post concussion symptoms.
Domain.COM is very reliable at charging my company credit card. Calling them for support when your website is down was a terrible experience. When I needed their support, they told me to call Microsoft. There had to be another provider who would not leave you out in the cold.
Having trouble loading photos. Limited to number of photos at a location.
Hi Steven,
Please don't hesitate to give our support team a call. They would be more than happy to look into this. Thank you for letting us know.
Marissa
Customer Advocate at Web.com
My domain isn't pointing to my other domain - both owned by you. I can't get anyone to help me correct the issue.
I have had a really hard time getting my store set up. I have asked several times for assistance, but my online chat person sends me to the links on the help page. My website is published and nothing seems correct
I was locked out of my website from Saturday until today, but now that it's working and I'm getting what I paid for, I'm happy.
Hi Candace,
Thank you for the kind feedback.
Marissa
Customer Advocate at Web.com
Well...we have 3 domains with them. No better review than this.
Hi Leonardo,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
I've been on the phone with web.com and network solutions for 2 weeks and have spent 10+ hours on something that usually takes other providers 10 minutes to complete. Not one tech has been able to give me a consistent answer in regard to helping me transfer my domain from network solutions to web.com in a reasonable timeframe. I've done hundreds of transfers as an agency owner and web developer over the years, and this has by far been my worse experience with a hosting provider I have ever had. In the upcoming days, I will be submitting my full experience to trustpilot, reddit, facebook and google to warn others to avoid using web.com's services.
Their business model is tricking people into signing up for things they don't want. They send tons of emails trying to confuse customers. Use a different company!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brittany,
Oh no! It's unfortunate to hear you have been running into this problem. If you wouldn't mind giving our support team a call, they would be more than happy to help. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com