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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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My email is not working. Ticket has been escalated several times, no result.
I can not talk to a real person, auto system...ask what my first job was?
Then I got a call back and hung up. Do you think that is good service?
From someone who has never built a website before the first one took a few days but the second one was complete and live within 2 hours!
As I have been your loyal customer, I have requested a discount code for my new domain purchase with you. Yet, your approach to my request was so rude.
Website builder is broken and don't alllow to upload ready HTML.
Webpage sometimes is not available.
Connect to the WordPress doesn't work
Experienced issue that required support (your website throwing errors preventing me from checking out). I contacted your customer support department and chatted with user 'megashree' for approximately two hourse. User could not answer my questions and took ~5 minutes to respond to each message. When I asked a specific yes or no questions they responded with something completely different. I was not getting useful support from this agent, so I asked to have the support ticket escalated to their manager, hoping that someone with better communication skills could help. They outright refused my request and told me I was wrong.
Can't log in to my account on my mobile for some time now
Hi Anna,
Oh no! If you wouldn't mind giving our support team a call, they would be more than happy to look into this for you. Thank you for letting us know.
Marissa
Customer Advocate at Domain.com
1. Easy to navigate
2. Clarity with the offers
3. Reasonable pricing
4. Scalable
Hi Shaharuddin,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
I find this system really hard to use! I have done sites in register.com and this is just not as easy to use and create pages.
Hi Theresa,
Oh no! If you are still running into this problem please deon't hesitate to give our support team a call. They would be more than happy to help however we can. Thank you for your feedback.
Marissa
Customer Advocate at Web.com
The site builder is nice, but it would be very helpful if I could sort my product list by newest to oldest.
Hi Tempest,
Thank you for the wonderful feedback!
Marissa
Customer Advocate at Web.com
Trouble building the website and being charged twice. Now my redirecting that has worked for almost 2 years is no longer working.
Hi Jeffrey,
Oh no! If you wouldn't mind giving our support team a call, they would be more than happy to look into this and see what we can do to get the problem resolved. Thank you for letting us know.
Marissa
Customer Advocate at Domain.com
Lack of support documents for the eCommerce platform. Most fields don't have any tips/hints as to what needs to go in each field (mainly related to the Export/Import Automation)
Hi Michael,
I will take this to the eCommerce team and see what they can do. Thank you for your feedback!
Marissa
Customer Advocate at Web.com
Quick and easy ordering process. And if any problems, really good customer service, with fast solutions!
Hi Stig,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Unclear search results, insufficient information about occupied domains
Hi Ulrich,
Thank you for your feedback.
Marissa
Customer Advocate at Domain.com
Different solutions by different people on support
Hi Alex,
We will definitely be looking into this to make sure it does not happen again in the future. Thank you for your feedback.
Marissa
Customer Advocate at Web.com
Your old 2016 was much easier to build a website with
Hi Daniel,
Thank you for your feedback.
Marissa
Customer Advocate at Web.com
Some capabilities are not clear in terms of how to implement them but I am still learning.
Hi Darrell,
Our support team would be more than happy to help with any issues you are running into. Thank you for the kind review!
Marissa
Customer Advocate at Domain.com
I've been struggling 3 days with this site I waisted a lot of time just because you site wouldn't let me in I finally logged on today but yet my windows laptop still isn't letting me log on I am using all the right information I will change my review I we can get this all sorted out
Only one minor issue when it comes to icons. Once an icon is missing from the text box, in this case a calendar, there is no way to get it back, the icons available in the drop down box don't match the one that went missing.
Hi Weston,
Thank you for the kind feedback!
Marissa
Customer Advocate at Web.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com