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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I haven't been able to access my website materials for over a week.
I love Web.com. It's so easy to use and i just love my website
Domain.com is the only website for easy and fast service. I have keep all of my domains organized with them. Highly recommended!
Hi Chris,
Thank you for the awesome review!
Marissa
Customer Advocate at Domain.com
Interface is fine, when it works. Frequently does not load or fails to respond to inputs
Initially when I signed up, I was convinced that it would be easy for a novice such as myself to use this site. However, it is really hard to build my website here. It takes me hours to figure out how to delete, change or move something, how to manage the fonts and virtually every little thing I have to do. After about 14 hours of trying, I am having a friend build it for me. And no, I cannot afford your professional services, even at half price.
The website is slow, I press a green button "Build", but nothing works
I'm not a very experience web builder, and sometimes your site can be confusing. I'm sure it fine for people who know what they are doing, but not great for a novice.
Hi Douglas,
If you wouldn't mind giving our support team a call, they would be more than happy to help with this. Thank you for your feedback!
Marissa
Customer Advocate at Domain.com
Any time I have to add an email, it takes forever. The customer service is always great, but I shouldn't have to work 2 hours each time to add an email
Hi Jennifer,
Thank you for your feedback. We will definitely be looking into why this is happening!
Marissa
Customer Advocate at Domain.com
Terrible. Every day a different problem and when I seek help from an agent it seems that they are more uninformed than me, they focus on asking me and in the end they do not give solutions. Yesterday one of the agents told me that the problem is Google!
Support only ran me around in circles and failed to resolve my billing issue.
I have paid you to host my website and it never works...emails never work. Nothing works
Hi Kimberly,
Oh no! I am sorry to hear you are expierencing downtime while hosting your site with us. If you wuldn't mind giving our support team a call they would be more than happy to help however we can. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Web.com
Easy to use Dont like the way you sell xtras. You hard sell. Please look up the term hard sell.thanks
Hi William,
Thank you for the kind feedback!
Marissa
Customer Advocate at Web.com
I am still finding lot of things missing in web.com compare to my earlier hosting website
Hi Moez,
Oh no! It's unfortunate to hear you are running into this problem. If you wouldn't mind giving our support team a call, they would be more than happy to help. Thank you for letting us know!
Marissa
Customer Advocate at Web.com
I paid over dollars And can't even access my domain. It been ten days now. This is a joke. I would like my money back now.
Hi Luis,
Oh no! It's unfortunate to hear you havent been able to get into your account yet. If you wouldn't mind giving our support team a call, they would be happy to look into this for you. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com
There is no instructions on what you need to do next. I didn't realize my email was thru google platform
Hi Jennifer,
I am sorry to hear you are having this problem while using Domain.com. If you wouldn't mind giving our support team a call they would be more than happy to help you with the next steps. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com
The phone support is far from professional, helpful, repectful, or knowledgable. I was charged $99.99 when I never authorized any charge and I was adamant that I DID NOT want to be charged. I was charged anyway and sat on the phone with "support" for 3 HOURS. Ridiculous.
I cannot understand how to add pictures to the services page.
I am getting started with web building and i gotta admit its not easy to navigate. I get it sometimes other i havent got a clue how to get around it
Hi Grace,
I am sorry to hear you're running into problems navigating our cPanel. If you wouldn't mind giving our support team a call, they would be more than happy to help with this. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Web.com
Why was I not informed that my domain is about to expire!? Now someone has bought it and I've lost access to emails and more! Wtf? No warning, no email, nothing!?
Everything is arranged so that it is easily found when needed. When I wasn't sure how to do something with the server side form to email, I quickly found a tutorial on your site that clearly explained what I needed to do.
Hi Tyler,
Thank you for the awesome review!
Marissa
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lameka,
Thank you for the wonderful review!
Marissa
Customer Advocate at Web.com