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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I have learned so much through this site and was able to build a website on my own. I never would have been able to do that. Some things I don't understand though.
Was easy to get domains but I can't get printable receipts for my purchases
Difficult to navigate, but tech-challenged friendly-ish. Like the templates, wish it were more intuitive for those that are first timers.
I cannot connect my domain to microsoft outlook and can't seem to get any real help
My experience with Domain.com was easy, smooth and quick.
Hi Lewam,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Ive been tryinging to get onto domain builder and all it does is do the circle thing same on the manage too
Been waiting for a call since yesterday. *******674
Your website is not user friendly either
A lot of buttons meant to initiate a chat for support don't go any where which leads to a bit of frustration, but, after a short wait, I got pretty good support over the phone
I cant get a hold of help, have waited on hold/ no chat response
Easy interface and nice start for creating a website
Hi Rob,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Scamming me and charging me for auto renewals even after I've clearly and repeatedly gone in and made sure it was turned off. Don't impulse buy a domain from this company, they will charge your credit card despite making it very clear you're not wishing to renew.
Web builder needs to be drag and drop. Cant stand the limited functionality!
I looked around a bit. Tried to turn off auto-renew before my rate hike after one month, in case I didn't like it. But they don't have that option anywhere. You have to call in and speak with someone during business hours to turn off auto-renew and cancel. I don't want to business with a company like that. So, I never even tried it, didn't get a refund. Poor business practice and poor example for a marketing company.
The platform is great but the the website builder can be a little better. The UX/UI on square space is a little better but overall this websites offerings are good
You can't seem to get my SSL to work. I spent about 45 minutes on your phone support and it's still not fixed.
Everything is super clear and transparent. And the account home page is also clear and manageable. So far so good!
Hi Tony,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
$#*!ty website, everything costs money including certificate, Cannot transfer to another website providing free ssl and all kinds of perks until 60 days. Basically robbery. Will refund if I can
I signed up for the $75.00 for a year on your 65% sale on 1/30/23. When I went to my site, I had to pay $10 per month for SSL Certificate. I called and the salesperson stated it was YOUR COMPANY'S error and sent me to Support. To add SSL certificate to my plan. The support lady stated that none of your programs included SSL certificates. But your website states it comes with it. Big Scam. So I signed up for $75 a year, but then you add $120 for SSL certificate. I asked for a manager to call me back (since he was busy) and he never did. SHOCKER! I asked for a refund. All the web creators I could have gone with and I go with a scam.
I can not create a site no option to do so just a bunch of pay more we need money pay more pay more
Want to change primary phone number but can't without locking account, annoying. Also limited by features available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tia,
Thank you for the kind feedback.
Marissa
Customer Advocate at Web.com