Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You promote an $200 add bonus for website builder ecommerce plan but the MAIN PAGE never says is only for US and NEVER SAYS you have to spend more first. I is black promotion, not clear. I been spending here in domain 1000s on dollars for the las 10 years, now I feel scamed and I want to move all may domains in the near future. I need to be clear on your promotions.
Not bad. No experience here, what so ever...and i'm putting a site together. That's impressive. I've got a ways to go but so far so good! A clearer way to access google workspace that I've already signed up for would be great, i seem to be stuck on that one!
Great way to get my company name out there at gobulladvertising.com and use this platform! Highly recommend web.com.
It's been a pretty quick way to put together a site!
Very difficult to try build a business website, no real tips or guides just have to try figure it out myself.
If i had known i would not of paid for anything
The site is quite difficult to navigate and design a simple website. I will not continue with this platform.
Website is both a little confusing and slow to respond at times.
We have spent days trying to build our website and the website bundling tools never show up. I reinstalled my whole Apple operating system, deleted all caches and cookies, still nothing. The problem is on your end. I want to keep my domin connections press.org. I want my money back for the web hosting. I will go elsewhere for hosting.
Does exactly what is says on the box at reasonable and understandable pricing
Privacy protection is not included in the price for the domain and support cannot be reached via phone which I found out after transferring my domain.
I can't seem to maneuver to the things I need to do. I get emails telling me that my domain has not reached the age to transfer, but cannot tell why not. I get emails about my SSL certificate, but we cannot seem to resolve that. I am beyond frustrated.
They are group of scammers! I purchase domain and email but after I paid they asked me to pay more to get an email and domain active (even though I paid already for them). I can not remove my payment and customer agent said they even can not pause or delete my account. The only option they offer to disabled my subscription but it's a lie. They're keeping charge me without even I use this website.
So far things seem to be OK. For someone that has little experience with computers, i have been able to get things working. Slowly but getting it done. Thanks...Jim
I have to keep calling to talk to someone whenever I want to do something new because the products are not added to the cart correctly.
All issues I've had were fixed within a timely manner, and they helped me through the problems at hand. Will definitely be recommending this service to others I know.
I tried to renew my domains name 4 days in a row and your site kicked me out each time and deleted my domain today, only to charge me $200. This is how you treat your long standing customers. THIS COMPANY SUCKS
I can never log in a upgraded to a business page and yet it wont let me add shop just keeps saying upgrade but yet it says im alrwady a business page on my website manager im very dissapointed and not to meantion the lack of custoer service i have still yet to get a hold of!
Poor communication along with delays in developing a website.
No live chat available. My cc expired and my email account was suspended without notice. Now i have to wait in a 1 hour chat cue to try to get my business email working again. Nighmare. I really need to find a better company
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB

