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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I have not heard back about a question I asked several days ago.
Still getting use to the new format. Taking a little more time than expected.
Moments after I signed up - you sold my name to solicitors. I have received over 150 telephone solicitations in 6 days.
Absolutely unimpressed not customer centric - money grabbing sharks!
I am trying to put in a new credit card number and it is rejected every time.
Perfect for a startup business with a minimum budget.
Can't set up e-mail password no matter how many attempts using the instructions above, therefore I cannot set up my business e-mail!
Website is EXTREMELY difficult to design! No options for things like search bars, poor layouts Etc. I may be canceling my account!
Customer service over the phone was no help. No my website is down and I seem to can't find no help to get it fix.
My experience with domain.com started out a little rocky at first, but it has been over two years now, and I have grown my collection of domains. Domain.com has been very easy to work with, and manage my domains and websites quite easily. The central dashboard allows me to quickly get to configurations and settings, which makes domain management simple yet effective. I really appreciate using domain.com and will continue to do so.
Worst mistake i made buying a year here and wasting $100. I should have paid more and gone with WIX. Whole site i had started building disappeared. It won't let me open my website i was working on. Worst mistake of my business so far. So off to get a wix account.
The control panel says my privacy option is enabled. However, all of my private data has been on the WHOIS internet. Your privacy service has failed so far.
The app will not let me add my own pictures I can't even edit text this sucks
I tried to purchase a domain and you suspended my account. Not happy.
If I've paid for a service, why am I being bombarded to make more purchases before the order is satisfied? This is preposterous!
SSl Certificate not working after days and at least 10 calls to support
Web builder not publishing correctly messing up content
Support taking ages to fix things as nothing is straight forward and needs to go to "back office"
Domain transfer taking much longer and site not published for an entire week impacting business.
You chat supports sucks. I tried 7 times and waited for up to 20 minutwa bit no one showed up
Feel like I'm paying for things at least twice. I just want to get my website up and going!
It may seem convenient, but in the 6 months I had them they increased the fee TWICE and added services I didn't authorize and started charging random amounts throughout the month. When I asked what I was being charged for, they couldn't say anything past "add on services" but nothing specific. This is the third website service I've tested in 6 years and the absolute worst and most expensive.
Great website and management of the domains and products
Still need someone to reach out to me today regarding all that we were working on in our package - thanks,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Declan,
Thank you for wonderful review!
Marissa
Customer Advocate at Domain.com