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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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It's been hard to link my business name to my domain. And I'm very new to this process. So in a little frustrated
Can not update my website. Terrible with updating my website never can get in contact with support just a huge waste of money. I feel that doing the site myself with youtube training is better than working with you guys!
Great site builder with top of the line support system.
I cannot access my google drive business plus. I cannot change the credit card
It would be really amazing if the website builder was constructed with more customization preferences for the account holder.
Things are always clunky. Like right now, I need to get into website builder and it doesnt have my login right.
The website builder I have purchased is not available on the options menu. I don't know how to. Otherwise I would have given 5 stars
Extremely hard to navigate and get things done, especially with getting domain verification with Google Workspace, why can't it be done automatically
Great things are good i have two log ins trying to just have 1
I enjoy building my website and I think the customer service is great.
I have had web.com for a while now. I have never been able to get a SSL. Web.com convinced me to purchase one through them, which I did. However, after a week of working with them they could not get it activated. I was furious and cancelled my subscription. They will not refund my SSL even though I was never able to use it.
I still haven't found adequate help in activating my professional email, It has been over a week. So I give my essentially involuntary $12 donation a 1 star.
Everything went perfect and easy to understand. David
Five-star excellent effortless customer experience
I should be able to resize pictures used on pages. The fact that you can't resize but have to edit and all there is a crop function is a really big hinderance to creativity and productivity.
No issues so far; still learning the site builder.
AM A CUSTOMER FOR OVER 20 YRS. COMPANY IS NOW HORRENDOUS. BILLING ME FOR WEBSITE THAT DOESNT WORK. TECH GUYS SENDING EMAILS THAT ARE INCORRECT. MANAGERS HIDING AND WONT ACCESS OR HELP. HORRENDOUS ABSOLUTELY HORRENDOUS.
New customer, I placed an order on the 4.22 and Domain said there was a security hold for 24hrs while they validate my credit card info. I checked in yesterday 4.23 and you said it was going to take ANOTHER 24 hours (so I personally missed some work deadlines associated with these names) TODAY I checked in with support again and the purchase went through HOWEVER it went through without the 15% discount code and I was told by Domain support that it couldn't be applied because it expired! That wasn't my fault. Customer support then lied to me multiple times trying to say it was my fault, which it wasn't, and when I kept insisting they just left the chat. This is TERRIBLE business.
I don't know how to see the website when i type it in it says can't reach this page.
I got many problems and technical team can not help me out directly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members