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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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This not the domain i agreed to
June 1, 2023

This not the domain i agreed to. I want my money back

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Can't find my web address
June 1, 2023

Can't find my web address. This thing is just a big SCAM and I want my money back

Date of experience: May 2, 2023
Georgia
2 reviews
0 helpful votes
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I have been unsuccessful in adding products to my store. I have reached out several times and the customer service reps seem to not know either as they just give me articles and the articles don't help.

Date of experience: May 2, 2023
Alabama
1 review
0 helpful votes
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Just starting it appears to have everything I need. The protection directions could have a video

Date of experience: May 2, 2023
Washington
1 review
0 helpful votes
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I need to speak with a human support technician. No progress has been made resolving my problems.

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Horrible, inability to cancel a domain and keep charging me and keep sending me complementary offers i do not sign up for that end up being charged.

Date of experience: May 2, 2023
Hong Kong
1 review
0 helpful votes
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Live chat disconnected twice and the issue has not yet been addressed

Date of experience: May 2, 2023
Saudi Arabia
1 review
0 helpful votes
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احتاج تتواصلو معاي على الايميل اقرب وقت ممكن
احتاج الدعم يتواصل معاي

Date of experience: May 2, 2023
California
1 review
0 helpful votes
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Really Good interface, very easy to set up a site.

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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It's good and easy to buy and do configurations...

Date of experience: May 1, 2023
Oregon
1 review
0 helpful votes
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Have used both chat customer service and phone call, getting a 403 forbidden error for trying to access my web domain from outside my user controls. Last week I was told via web.com chat to manually connect my domain name to the WordPress hosting service I purchased through Web.com. I did so, still 403 error. I was then told on the phone last week the issue would be escalated and resolved for me. It is still not resolved. I will be moving my website to another hosting service.

Date of experience: May 1, 2023
Texas
1 review
0 helpful votes
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Some things that should be easy seem overly complicated.

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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I tried buying a second domain and I couldn't add the features I wanted to add to it. This is very frustrating. I also have had to wait >24h for THAT domain to be activated.

Now, that domain that I purchased does not appear on my list - extremely frustrating!

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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I paid for an email account but it has never worked and made several attempts to get help but just got a run around. Now i am sure i have just been billed for it again. I don't get a receipt, there is no place i can see what i have been billed for and your phone number is hard to find.

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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Trying to figure out crazy auto renew of basic email account

Date of experience: May 1, 2023
Missouri
1 review
0 helpful votes
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SCAMMERS
May 31, 2023

I went to buy a domain and my cost at checkout was $19.98. I check my email with my receipt and they charged me 2,316! They REFUSE to refund me back after days of talking to their employees on "chat". I have screenshots of them saying two different times I will get my full refund. Then today I get an email saying "no refund since you purchased a premium domain" I never would have bought a domain for over $2,300! This place is a JOKE! You will give me my money bank through my banks fraud department and my lawyer! Oh and if you guys have any problems, they don't accept phone calls and you'll be speaking to people in India over a chat room!

Date of experience: May 1, 2023
Louisiana
1 review
0 helpful votes
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It has taken way longer then expected to complete this website

Date of experience: May 1, 2023
Hungary
1 review
0 helpful votes
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I am billed twice why?
May 31, 2023

I am billed twice why? Can yo send me the billing details? Thanks!

Date of experience: May 1, 2023
Singapore
1 review
0 helpful votes
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So far so good
May 1, 2023

So far so good. But only a lot of spam mail was in. Mentioned our email address had expiry and need to reset pass word or mention.

Date of experience: May 1, 2023
Egypt
1 review
0 helpful votes
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I can not transfer my domain to another hosting as well i can not find an easy guide to show me how to do it

Date of experience: April 30, 2023