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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Its a real struggle with the system, the support its never easy or seamless. I'm looking into finding another hosting company.
I really messed up…the person I spoke with today was so helpful and kind. It meant so much to me when I felt like a complete failure.
It's a lot harder than I thought. My fault, not yours, but I wish some of the instructions were more clear for beginners. Again, you don't claim to be a website design platform for beginners, so my fault.
I'm not happy. Your website is glitchy. I got stuck after the survey and could not get out of a page.
The site is not very clear. I received a billing notice about a domain (harperhessburg.com) and selected to park the domain but there is no history of this on the dashboard.
Enjoyable and Exciting experience towards a new career!
Not easy to navigate thru your site. Too many clicks to get to my domain maintenance. Plus your site locks up all the time and I have to remove cookies over and over to get thru. Something isn't right
The site is good, I like to use it, but the fact that I can't cancel a domain has caused me harm over the years, there are several domains that I bought for clients, which I can't cancel and you keep charging me without giving me the option to cancel, this is absurd, I consider it an offense to my right to free choice.
Had to "chat" to find out my username in order to log on. Very frustrating. No phone number access to speak to someone live. I did not create my user name and would not have used the 5 numbers assigned by your company.
I have spent many hours attempting to get my website up and running using web.com. I have never had so much trouble setting up web hosting and a domain before. I have developed about 20 other websites before and had never used web.com to do so, never having any problems with other providers. The basics of purchasing a domain and connecting it to a hosting package has been difficult. I have contacted web.com's support team and was assured the issue would be resolved after the technician refreshed my account. The issue still remains and I don't particularly feel confident in web.com or have the time to contact support again at this time.
Can't access webmail. Very hard to understand process.
Not as user friendly as programs I have used in the past
But customer service is wonderful
The agent with the Domain team was not so pleasant, she was almost rude.
The last agent with Modification Team was excellent.
Knowledgeable, Friendly, and resourceful. He was great! A breath of fresh air after working with the previous girl.
I can't see where gwheelz.com expired without being notified. This account was set up for automatic renewal
It's too hard to make changes regarding payments. The service is much more expensive than competitors.
Confusing maybe i don't use it often. Want to renew but no renew button.
I didn't buy any of this domain but I was fraudulently charged. I've been on a chat with Gana for over an hour asking her to cancel the transaction but instead, he or she is frustrating me. I've asked her several times to transfer me to a supervisor or someone else that can help but she wouldn't. So talk about a company from HELL
Your site is not user friendly nor is it informative and I can never get anyone to assist me.
Nice and quick to learn + great service from your support team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members