On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The features "email" and uses has been pretty touch and go (unsatisfactory), now support is all digital, no telephonic or personal touch.
I can never get help with any of the issues I have
The most prolonged renewal process of all other domain registries.
I recently left domain.com. They used to be a great company, but in the spring of 2023, they stopped offering human support by phone.
I switched to another host and canceled my service FOUR times prior to the date it was to be charged because they continued to advise me of upcoming fees. Each time, they told me (via bot) that it was handled. They do NOT hold my domain any longer and they NO LONGER point to my website, but they STILL charged me today.
I have had to revert to initiating a dispute with PayPal (who did allow me to speak with a human!)
WARNING: Domain.com is IMPOSSIBLE to work with. Find another company!
I had no idea the reset pass, expires in 1 hour so i had to go for it again.
Having trouble with Wordpress I am old though that's probably why really ugh I hate to admit that
We bought a domain and started to construct a website and cannot access it from our computer. The easy to drag and drop is not easy and continues to boot both of us out of the program. One email worked, several attempts to email from the site did not transmit. Any adivce?
So far things have been pretty easy on me, which is nice because I don't have a lot of experience managing domains or building websites (yet!)
Some of the web builder items are very limited and a bit difficult to use
I have 2 separate and equally urgent issue that are still outstanding for over a week and no one tells me anything other than I need to wait.
This is a little more complicated than I anticipated, but I'm learning.
I am having difficulty connecting my domain to Squarespace and cannot figure out how to get support in doing so.
Relatively easy to navigate to the pages I needed.
SO FAR YOU ARE JUST MAKING ME SPEND MORE MONEY BUYING MORE PRODUCTS... TO MANY SURPRISE EXPENSES... NOT UPFRONT
Customer service has been accessible and very helpful.
The website is extremely slow on the admin side, starting with login and continuing with every single attempted action. I am in the process of transferring all domains elsewhere.
I spent hours doing my services page, it didn't save, did it again and dame thing!
It was my worth mistake doing business with web.com, I so much regret, you are one of the worth service provider in the world
I love Domain.com... I'm a refugee from Godaddy from about 5 years ago and I'll never look back
The transfer was easy and simple. It stays true with the KISS philosophy in that regard.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members