NetworkSolutionsReviews 10,335

I am totally confused. I thought I paid for everything I needed to create a website, but now I am being sent from pillar to post and expected to pay more to build my website. Can you clarify what I am entitled to because, with every button I press, I just see more upselling? 1. Can I start building my website or not? (2) And if I can when do I start? (3) Do I have to pay more to build my e-commerce website?

It was easy to acquire domain name. Have had problem with registering the second domain name. It keeps telling me the link expired and another link will be sent... did not happen.

It took almost a week for me to log in - at first I've received email that something in my payment info was amiss, and your specialists will manually solve the problem within 24 hours. Nothing happened for several days, I couldn't get in contact with tech support, I couldn't log in. Today I logged in, and the domain is "setting up, this can take up to 24 hours". So this takes too long, and I need this domain for my business several days ago...

I can't code with the inherent web builder. Lacks functionality. Communication seems very useful, but I have not tested all of the options. I like the option of using the email offered.

Email has been down or sketchy the last few days. I only just found out that customer service is done completely through chat now, no more human phone service - and when I tried getting through for two days straight, the wait time was 2-hours. Who has two hours to wait for a chat? Whoever made that decision needs to know it is the worst decision yet by Domain.com. And now when I try to play videos uploaded to my site, they just keep cycling through but still not playing after more than 48-hours.

I cannot get a hold of anyone. My email hasn't worked in days, and there's no follow up.

I tried to contact support multiple times and each time was told the wait time was "only a few seconds!" — this was a lie. No one ever connected to me or talked to me either time. Why tell someone support is just a few seconds away when they're in fact not coming at all? A simple "Sorry, this may take a while" would have sufficed. Instead I've had not one but two miserable experiences all while my website suffers the worst critical errors it has ever had. It's completely unusable and broken and thanks to your glorious support, there's no remedy or fix in sight. Thankfully, I'll be exploring what my options are to move elsewhere so I no longer have to use your services.