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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Customer Service Chat could not assist me and made me call in. I called in and still could not get my questions answered. Very frustrating in fact that i can not get answers on a website that I am paying for. I may have to look at going elsewhere.

Date of experience: July 25, 2023
New Mexico
1 review
0 helpful votes
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My email worked at first then quit I've tried all support topics its still doesnt work. Also managing payments and subscriptions does not work correctly.

Date of experience: July 25, 2023
Tennessee
1 review
0 helpful votes
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Customer service not helping much and can't add product therefore can't sale. I don't have a online store

Date of experience: July 25, 2023
California
2 reviews
0 helpful votes
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I paid for google workspace and you're double charging me now that I want to set up

Date of experience: July 24, 2023
Canada
1 review
0 helpful votes
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I like the layout, easy to figure my way around. Still looking tho.
I'll stick with this site

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Great website host
July 25, 2023

Great website host. Very easy to use and great for start-ups

Date of experience: July 24, 2023
Indiana
1 review
0 helpful votes
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My encounter with Domain.com has been nothing short of a nightmare, and I feel obliged to share my appalling experience with others. I made the regrettable decision to purchase the domain "recoveryourself.life" from them to simply use as a redirect, and it has been a journey of frustration and disappointment.

Everything was fine until they, without notice, decided to delete my account. When I tried to resolve it heir support team displayed a shocking lack of responsiveness and negligence. Despite my domain being actively in use and redirecting to my website, they deemed my account inactive and deleted it without any warning or consideration for the inconvenience caused.

The authentication process they demanded was nothing short of a circus, with repetitive requests and no discernible progress in resolving the issue. To add insult to injury, I was met with chat sessions that abruptly ended without a hint of resolution or accountability.

As the days dragged on, my domain remained inexcusably offline, causing irreparable damage to my online presence and credibility. Their failure to promptly address the situation and restore access to my domain showed a blatant disregard for their customers' concerns and needs.

Compensation, which they promised, was not only delayed but also grossly inadequate for the significant time and effort I spent trying to resolve their mistake. Their paltry offer showed a shocking lack of understanding of the extent of inconvenience and financial losses I incurred due to their incompetence.

In the end, their abysmal support and unresolved downtime forced me to seek an alternative domain hosting service. I cannot emphasize enough the caution I have for anyone considering Domain.com for their domain registration needs. Save yourself from this agonizing experience and look elsewhere for a reputable and customer-focused domain registrar.

My encounter with Domain.com has left me feeling thoroughly disheartened and deeply dissatisfied. This 1-star rating serves as a stark warning to potential customers to steer clear of their negligent and unsatisfactory services.

Date of experience: July 24, 2023
Kansas
1 review
0 helpful votes
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Difficult to find good stock images and importing images is not easy either but it is very doable just takes a little more time.

Date of experience: July 24, 2023
Canada
1 review
0 helpful votes
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Lots of things to complete, not sure if it is all coming together, so many pieces to the puzzle.
But good navigation through the maze, slowly getting up to speed.
Cant wait to talk to someone about some things.

Date of experience: July 24, 2023
Connecticut
1 review
0 helpful votes
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So far this is horrible to sue and the support is useless.

Date of experience: July 24, 2023
Maryland
1 review
0 helpful votes
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Domain deleted my website and email for no payment. I did not receive any alerts and besides, my website domain is paid for until March 2024

Date of experience: July 24, 2023
Maryland
1 review
0 helpful votes
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Once you get used to it
July 24, 2023

Once you get used to it - and I get myself organized - its pretty easy

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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I have tried to cancel my m365 and google subscription 5 times and it keeps charging me.

Date of experience: July 24, 2023
Ukraine
1 review
0 helpful votes
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Not understand why it's not active big amount of time?

Date of experience: July 24, 2023
Colorado
1 review
0 helpful votes
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Great on website development
July 24, 2023

Great on website development. Analytics appears to be not accurate or working properly.

Date of experience: July 23, 2023
Illinois
5 reviews
0 helpful votes
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Too many questions after purchase and there's a banner on your site stating that I should have received an email to "validate [my domain name]. I have received a number of emails from you already but no validation email. This is an irritating way to start.

Date of experience: July 23, 2023
Illinois
1 review
0 helpful votes
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I purchased Google Workspace, Basic Hosting Plan, Website Builder, Privacy+Protection, Domain Expiration Protection, and more. Why am I get more pages to purchase these items again - which I have already purchased.

Date of experience: July 23, 2023
New York
1 review
0 helpful votes
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Not intuitive for an extreme novice. Still having trouble with pictures zooming in to close after I put them on the site. Your customer service has been incredible in helping me get set up. If not for your customer service then my rating would have been 2 stars...but I'm learning the system now. It's not perfect, but it works pretty well.

Date of experience: July 23, 2023
West Virginia
1 review
0 helpful votes
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The website builder options are grayed out buy I paid for them. So, I have no website, but gave you a lot of money.

Date of experience: July 23, 2023
Minnesota
1 review
0 helpful votes
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So far so good!
July 23, 2023

So far so good! Wish the blocs were easier to manipulate

Date of experience: July 23, 2023